Thorntons

Ivette Ortiz

Erin, n blain 2nd shift we’re so helpful amazing having a bad day they made it to a great day u guys rock customer service amazing 😻. Erin even helped me bring my groceries to the car 🚘…. 5 stars will continue to come here because of them..

Virginia Walker

This is the gas station and convenience store that I always go to. With the mask mandates in place and the signs all over the front door Etc I have felt pretty comfortable going in. This morning I noticed two gentleman going in without masks on. I keep extras in my car so I got two out of the brand new packet and took them in with me to offer to the people. One man was making himself a hot dog from hot dog bar without a mask on and I offered him one. He said no thank you he didn't believe in it and he was not going to get sick so he was not going to wear masks. He was really rude so I left him alone and walked over to the other person that was in line and gave him a mask which he did take and put on no problem. I offered the lady behind the counter the extra mask that the first man did not take so they could have one behind the counter for people that didn't wear a mask into the store. She said her policy was to not tell people to wear one because she didn't want any people to fight about it!! As I got the things I needed to buy in the store I noticed two other guys come in without masks on. These people we're apparently friends of the lady behind the counter because they were yelling at her across the store telling jokes to each other, one guy was hopping up and down while he loudly talked to her down the line before he got to her register Etc. I was very uncomfortable the whole time I was in there and even though I originally stopped to get gas in my van (and was planning to spend over $50 doing that because it was almost on empty), I decided not to spend my money here. I stop here at least two or three times every day as do my parents because we do like their fountain drinks LOL. We won't be doing that anymore and I certainly won't be spending money on gas here again. The other woman behind the counter at the other register was also not willing to tell them to put on a mask. Neither was the woman working in the food area in charge of keeping the food safe! Thorntons you can do better and I would ask you to have your employees follow your corporate rules so you don't lose more money or God help us the life of someone that works there because of getting infected.

Brandy Crisolis

Love the crew day and night always great me with a smile and their prices are much better than the alot of the surrounding stores.. My hats off to the crew everyone there is doing a great job!! Keep up the good work. However this needs to be said. Today is February 1st in the time is 11:35 and I am sitting here at the Thornton's located in Clearwater on Gulf to Bay Boulevard and I had just stopped to park because there was some issues I had to deal with with my phone and I didn't want to be texting while I was driving and I wasn't bothering anybody I wasn't playing my music loud or anything I wasn't harassing anybody or panhandling I have a full-time job and I am a regular customer and a Thornton's card holder and I've been coming to this location I have given it a very good review but this particular employee who is female an African American LaSknya contacted another employee about my parking here for a substantial amount of time and literally I have only been here for 45 minutes she sat there and told the other employee that I had been here all day I literally just got off of work I'm in my uniform and I am very very offended because I have done nothing to interfere with their job or their place of business I have not harassed people I've done nothing but stay in my car and try to figure out some things that were going on before I was going home and I don't appreciate being treated like some common homeless Junkie that hangs out here begging for money you know because that's exactly what I've been treating like and it is very very disheartening to have that kind of rudeness bestowed upon me since I've been a valued and loyal customer to Thornton's for quite some time and I don't appreciate the lack of compassion or the lies from this particular employee that was working I'm know what her name is and I have expressed !complaints with her before about her attitude and her rudeness and I just don't appreciate it I could understand if I was harassing people or if I was doing something illegal or what not but I am just parking in a parking spot there are plenty of other parking spots available and I am not interfering with anybody's job and I think it is very sad that this employee this particular female employee took it upon herself to lie and say that I've been here all day when I really hadn't and it is not safe to drive and text and play on your phone so I decided to pull over and I bought some cigarettes I want to side about a drink and I came back out here my car to finish what I was doing and like I said there are homeless people that hang out here all the time that they don't run off their homeless people that bug me all the time for money beg for money they stay up here they hang out at the store and the employees do not run them off and I don't understand what the problem is if I'm just sitting here minding my own business you know especially after I already went and purchased items at the store and I really don't feel like I was treated as a preferred customer . The employee name is LaSonya I do not know her last name but I have spoken to other employees about her rude attitude towards me.. I work custom customer service I have over 15 years experience and the most key important aspect is to deliver the best service I can.. even if they are being rude I smile and wish the a good day but I do not harass my customers who stay parked in my job unless I ok observe them doing something illegal or dangerous which none of those things she had to worry about with me tonight. I'm very very offended and I do not understand what her problem is because I have been nothing but nice to her and to all the employees who know me on a daily and nightly basis. But she has an attitude issue and this is unacceptable to me as a frequent shopper here at this location here. Also I have submitted and email to the corporate location about this incident and I will be calling the customer service come monday. Thornton's is still my favorite place to shop and I'm changing and giving the store 5 stars back , but not for LaSonya

Ellen Mackerowski

I went to the Thorntons in Clearwater on Gulf to Bay at 1:30 this afternoon. There were seven people on line. There was a very pleasant woman waiting on customers and a second worker first on the phone and then counting cigarettes. A gentleman ahead of me couldn't decide on which lottery scratch to buy and it took a long time but as long as the cigarettes got counted..