Firestone Complete Auto Care

Pablo Minjares

Took my car ('16 Q50) in yesterday because I suspected I needed brakes and maybe rotors. Jommel gave me a call a little bit later informing me that everything was fine, didn't need any rotor work and that the brakes look almost new with another estimated 20k miles to go. I then opted for the alignment service and the car runs even smoother/straighter now. Thanks Jommel and Firestone for not attempting to upsell and also having the integrity to be honest about work not needed.

April Rodriguez

Don't use this place unless you want to double check all their work. My husband took it in for a standard Rotation and Alignment service and asked them to take a look at my fluids. Everything seemed fine until two days later when my engine light comes on. Pop the hood to find they hadn't even bothered to replace my engine oil cap, so hot oil had been splashing everywhere under my hood. I called and received pushback about getting a new engine oil cap(because a $6 oil cap is really going to affect the bottom line). My husband picked it up and was told by the service manager to bring in the car the next day and they would check my fluids and make sure nothing had been damaged. Thinking this was going to get resolved nicely, took it in the next morning for them to say that the light coming on had nothing to do with them and blame the engine cap being missing back on us. We decided against the curtesy check since they clearly weren't willing to take any responsibility for their simple but dangerous mistake. All I wanted was for them to care that their mistake hadn't caused damage. Apparently that's just too much.

Tim O'Neil

The staff here does all they can to not be helpful. On more than one occasion they have made it seem like they don’t want my business. Most recently, I called about a CEL and was told to go to a dealer. Business must be real good.

Cole Buckner

Called ahead this morning. Ask for time to do an oil change and tire rotation. Man on the phone tells me 1.5-2 hours. No problem. I get there about 30 minutes later (around 9:30am). and hand the man behind the counter my keys. He tells me 2 hours. I say that’s fine, and sit down to read a book. 3 hours later (12:30), they haven’t even pulled my car in and i have someone pick me up. Call an hour after that (1:30) and the guy tells me it’ll be about another hour. Call again at 4:00, and they still haven’t started it. Car was finally ready for pick up at 6pm (8.5 hours later). Being busy is one thing, but an oil change should not take an entire day. I have been to plenty of other busy firestones and not had this problem.