Red Robin Gourmet Burgers and Brews

CJ Eddinger

I am so sorry to write this review. Typically, I enjoy writing about positive experiences. We just left the Lancaster Ave location. This was our first time at this location. It was a horrible experience. The restaurant was empty when we got in, it was around 4pm on a Tuesday. Our server was Kat or Cat, I'm not sure how she spells it. At first, all was well. We ordered boneless wings, two kids' meals, and two adult entrees. The server asked if we wanted the wings first. We responded by saying "whichever comes out first is fine, and that it didn't matter". Fifteen minutes later, we got the boneless wings, which isn't the worst thing in the world. From then, it literally took another 30 minutes for two burgers and two kids' meals. Here's the thing, though. I sat there with a perfect view of the food window. I could see our plates under the heat lamp. Meanwhile, staff is walking all over doing nothing. One was on his cell phone in the dining room. One seemed obvious to anything going on around him. My server? I could see her eating in the kitchen. See, if these burgers are fresh patties, there is no logical reason for this. What I haven't mentioned up until now, I have been in the restaurant business for over twenty years. I have worked in the kitchen, I have done prep, I have served, tended bar, and currently manage. The manager in me wanted to jump up and help them get the place in line. I understand staffing issues and such. In my mind, there are no bad employees, only bad management. The icing on the cake was when I mentioned we would never come back on our way out. There wasn't a question, concern, or raised eyebrow. That is sad. Corporate needs to come in there and whip that place into some semblance of shape. I wish I was writing something much nicer, but it is what it is. Use it to your advantage to make some changes.

Kandise Nance

Arrived at opening time for lunch. Very pleasant and filled up quickly. PARENTS: The spoons are top heavy for the kids milk shake cups. Beware of them spilling. The crayons were octagonal so they don't roll off the table! The staff is very nice and no matter who I asked for assistance that staff member helped me. Bathrooms were very clean with real soap not that foam stuff and real paper towels. In addition the water had the choice of hot or cold water. I'm very pleased with my time spent in this Red Robin.

Figueroa Esq

3.5. CUSTOMER SERVICE: Joseph was amazing! FOOD: Food was decent a bit of flavors not there. In my opinion the different flavor bottomless fries are a one trick pony. Nothing special, we couldn't even finish the fries on our plate. So the marketing idea is interesting but it doesn't work for me. Chicken tenders, that I will never buy again. Dry, no flavor. Roasted Chicken was a bit bland. Juicy but bland in flavor. Fried fish, tasted good, just Nothing that I would say WOW THAT'S GOOD! LOCATION: In a strip mall. Tons of parking. BATHROOMS: Clean RETURN FACTOR 100% RECOMMEND A FRIEND FACTOR: Sure, why not?

Dennis Regitz

I had a very pleasant lunch experience. My waitress was kind and attentive She had a great smile. My "Royal Red Robin" burger was very tasty It is one of my favorites. However, I was very disappointed. Normally Red Robbin burgers are big and hard to get into your mouth. I had this same burger at another Red Robin, as a take out, during the pandemic: I couldn't hardly eat it without making a mess. It seemed like they cut the meat in half. I use to recommend that my friends and I go there for dinner or lunch. But after today's visit, it may be awhile before I go back.