Mainstay Suites Lancaster Dallas South

Lynn Gabel

We lost our daughter and the funeral is at Danieldale Baptist church next door to this hotel. Our whole family stayed at the hotel. My husband is wheelchair bound. The handicap room was so inadequate that he was unable to shower. The air conditioner is broken. The room is not clean. The family met for breakfast at 8:30am and the attendant had already picked it up even though breakfast is supposed to be served until 9:30am. This happened 3 times during our stay. After the third occurrence , we asked why the breakfast was put up early and, the attendant replied “you’re lucky we are even serving breakfast”. Three of my family members are allergic to diet sugars but there was never real sugar in dining area for our entire stay. I was chased down while pushing my husband’s wheelchair in the lobby by the attendant to clean 2 coffee cups off the table. I can’t even repeat the harsh words she screamed as we headed to our room. My family is so devastated right now, and I can’t believe the treatment we received here.

Nunya B

This was one of the nastiest places I've ever lodged at. There was hair in sink and tub. Fork left in sink. Makeup brush in the fire detector. The stains and smell were horrendous. Couldn't get another room so I had to deal with it. The room should be immaculate especially during COVID.

Shannon Barber

This was a good choice for an extended stay. It is very close to KLLM truck driving school where i had to attend a class for 5 days. The room i stayed in had a full fridge freezer, dishwasher, 2 burner stove top, toaster, coffee maker and a huge microwave. It also had a few dishes and a couple potsto cook in. The phone and alarm clock did not work in the room but other than that the room was great. It had Direct TV which was nice. Also has a desk with chair and a pull out couch if you need more sleeping area. Mine had a king size bed also that was very comfy.

Jeremy Has Awaken

Stayed at the hotel while traveling for work. The room was clean, bed comfortable, and shower had good pressure. I appreciate the patience of Patricia after checking-in and Joseph during check-out as I pointed out being charged the $50 deposit twice and was concerned about only being refunded once. The room Total charge was 141.36