Citibank

Proactive Investor

VERY BAD SERVICE!! DON'T OPEN AN ACCOUNT THERE! I have been a 20 year Citi customer for personal and business accounts there. We wanted to open up a checking account for my 15 year old. I had to go to the Somers, NY branch 4 times (two of which with my daughter) and had a couple of phone conversations with customer service(general cust. service) to just find out what documents we need to bring. Finally they accepted the documents they needed. However after opening the account and sending us the debit card and accepting the deposit, they sent us a letter with refund of the initial deposit stating that the account was CLOSED. Shocked to see the letter, I went to the branch to find out why it was closed. The banker lady stated that the letter from school was too old(1 month older that what they required). I asked why they didn't call me to let me know so we could bring an updated school letter, she mentioned that she had called my 15 year old which is hard to believe. I was the main account holder and they had my phone number too. But they chose to call a 15 year old? The banker did not apologize, and had a non challant attitude towards the whole thing. It was clearly their fault not to check documents before opening the account. It was very disappointing. Now they need me to bring my 15 year old and all of the documents again to open the account from the beginning. I tried to call the branch to make an appointment but it is impossible to speak to someone. It automatically connects to the 1800 customer service. So my 15 year old probably started her credit history life with a closed account because of the banker's incompetence! Wonderful :( As I am writing this review, I am still trying to call and speak to someone there. Do yourself a favor and find another bank! I am even thinking about possibly moving all of my account out of Citi because of this experience.

Lori Centeno

Friendly and nice place