Homewood Suites by Hilton Albany Crossgates Mall

lochardo locho

Room was very clean which was our most requirement, payment was seamless.. Only suggestion is to chk the coffee machines as the previous guest thought it was a great prank to fill it with orange juice... Pool table is a definite winner.. Breakfast was good enough.

Scott S

Rooms are very nice, clean and spacious. The hotel is large and fairly new. The gym is well stocked with equipment. Now to my gripes. The hot water is nasty. It smells and tastes like old coffee so you know they aren't cleaning them out properly and mixing the water and coffee jugs. No bacon any of the days. They started repeating food but bacon wasn't in the rotation. Disappointing. It's advertised on their website that they have an evening reception Monday to Thursday. Blatantly false advertising. They only have it Wednesday. I booked specifically to take advantage of that so I feel ripped off. Second, it says on the sign here it's from 5-8 but at 7 it was all packed up and gone. This is really the main differentiating factor between the Hampton inn and Homewood so if they don't have it why would I pay more to stay here? Overall the rooms and hotel are good but the services are lacking and misrepresented.

Mernetta Lewis

Same as Tru excellent, friendly and patient staff. I need to add to the above statement. The housekeeping staff is mediocre. I was asked did I want my room serviced soi left with my girls to not be in the way and that was a waste of time. The bed covers were all bunched up. No dusting at all, in the bedroom ok but u can draw in the living room dust. No vacuuming or sweeping was done. Bathroom wasn't touched at all. I did leave a paper towel on the floor trick under the sink, guess what was still there when we returned to the rumpled sheets that I fixed myself. So yeah all I will have them do for the rest of my stay is bring me sheets, towels, washcloths and trash bags. I'll do what I did b4 I came here and clean it myself

Teresa Thomas

My sister and I had an amazing stay at Homewood Suites. The staff were very kind and helpful. They provided clean towels when asked, extra shampoo, and made sure we were comfortable both nights. I felt very at home and relaxed while here. 100% will be visiting again as soon as we can!