Madison New Britain Apartments

Bob Lucia

Moved in on 10/6/21. Absolutely seamless. Big heavy furniture all set up and slowly unpacking the totes and boxes. Elise from the leasing office has been instrumental in securing our one king bedroom and den located on the first floor. Also thanks to Wayne for his efforts also.

Samuel Steiner

Nice apartment community from the outside but so many freaking steps to get up and down everywhere! No elevators here. A delivery person nightmare lol but you get a good workout though delivering stuff up and down those steps!Thank you for taking the time to post this review, Samuel. We are pleased to offer you a positive living experience and appreciate your feedback. Sincerely, Madison New Britain

Namrata Madan

I have been waiting to write the review so that I dont have to give just three stars, but I guess this is where our patience end. Cons- the major issue we are (still) dealing with is our entire apartment is filled with vibrations and noise because of a dehumidifier that is apparently installed between the floor and the garage below. It is prominent in the living room so much so that I can barely sit in the living room for more than 5 minutes. It was tolerable initially but since a week it is absolutely not. One of neighbors also came in the apartment and agreed that it is very bothersome. I have told the office and the maintenance staff several times (first reported almost three weeks ago) All i get is “we are looking into it”. Unfortunately because of covid and other issues we didnt get to see the unit until two days before we moved in. If we were told in advance we would have just chosen a different unit. Overall the maintenance orders take long time. Still waiting for some minor issues to be fixed. After confirming twice, the carpet wasn’t cleaned. Just two days after we vacuumed and the dust cup was almost full(no exaggeration, I actually have the photo) Pros- everyone here is extremely nice. The neighbors( i have not made so many friends in such a short time in any other community), the office staff, the maintenance staff( except one person who could be bit more professional). We were hoping to stay here longer but not so sure based on our experience so far.Thank you for reviewing our community. We appreciate your feedback about the condition of your apartment and would like to talk to you further regarding the concerns you have presented here so we can help resolve anything that is outstanding. Please feel free to contact us at [email protected] or by calling us at (215) 716-7101. so we can talk to you more about your review. Thanks again. - Madison New Britain

Emily Williams

I lived at Madison New Britain for over two years. This property is managed by a completely incompetent team, I work in property management and the things I have seen take place at this complex are completely unacceptable. I lived next door to one of their leasing agents and the noise and smell of marijuana was non-stop – they apparently do not drug test their employees. The apartments are outdoor walk ups, it’s not like they have enclosed hallways, so the fact that the smell of pot smoke was so consistent really says something. Additionally the property manager, Katie Sokolis, has a complete disregard for residents. I moved out over a month ago and have been trying to get in touch with the property for that entire time period. I sent Katie multiple emails that never received a response. Even during office hours – it’s impossible to get in touch with someone at the property. I would leave message after message with the answering service and literally have never received a call back from anyone at the property. It took 34 days to hear back from anyone about a move out inspection or my security deposit, which is illegal. The resident/customer service at the property are absolutely terrible. At this point I’m going to try to reach out to Madison’s corporate office, I hope they answer their phones.