Kay Jewelers

Category: Jewelry store in Brea, California

Address: 1010 Brea Mall, Brea, CA 92821, USA

Phone: +17142560594

Opening hours

Sunday: 12–6PM

Monday: 11AM–7PM

Tuesday: 11AM–7PM

Wednesday: 11AM–7PM

Thursday: 11AM–7PM

Friday: 11AM–7PM

Saturday: 11AM–7PM

Reviews

Michael Wisniewski

May 22, 2022

Apparently they are lying to all there customers about the time frame for ring resizing. Just like another posting I also also have been calling today 5/21 about my wife’s ring and no one is answering the phone. Obviously they are avoiding their customers due to delays with getting rings resized. Honesty is best policy, not poor customer service. Don’t plan on buying your ring here if it needs to be resized unless you don’t care how long it takes to get back!

Patrick Saldivar

Jun 28, 2019

Robina Rocks!!! bought a braclet for my fiance with a warranty plan(Robina had reccomended it to me) and my fiance got it caught on her purse or something we took it into kay at the Brea Mall and instead of fixing it Robina gave us a brand new one under warrant Now Thats what i call customer service !!!! i live in the I.E. and have a kay jewelers a few miles from my house but because of her knowledge and customer service skills (which are second to none) i drive the 50 miles from my house to the Brea Mall just to go to her store Robina your awesome and keep up the good work

Benjamin Du

Jul 9, 2018

Bought a wedding band for my fiancée and it didn't fit. When we went to return it they refunded the price of the ring but there was a $35 resizing fee attached that they wouldn't refund. When we bought it no one told us about custom resizing. The manager wouldn't do anything about it to rectify the situation so I'm leaving this bad review. They should explain these things when you buy. Do yourself a favor and buy your ring on Amazon like we ended up doing.

Bechmann Vargas

May 7, 2017

I've usually have EXCELLENT experience here; today however, was horrible. I had a broken diamond that I brought in a few months back and I called to check status, as it's being repaired; well, the girl who answered was very nice, didn't know the answer to my question so got a hold of a manager "Maryann" to help me. This lady didn't greet me at all. She just began to describe the ring to me..... hum....... I don't need the description!! Wow. So I just waited for her to be done speaking and asked her what my options were if I didn't like the ring. She asked how long I had it and I said approximately 2 years. She continued speaking to other people RUDLEY before answering my questions in full. Then said I'd have to call the main store if I had a concern regarding the appraisal, as I had already paid over $300 for with my first ring... she said "oh honey this is a new ring, so you have to pay that again! (Didn't like the way she answered so I snapped back) : how is that fair ? 🙄🙄🙄I'm already on edge with my broken diamond , and a naked hand, lady!! So Rowena called me back and made me feel a little better. Turns out that lady picked up my call instead of her call that was waiting on her ... mix up. But yea, A+ for fixing the situation! 😍😍

Thanks! Your review is awaiting moderation.

Questions & Answers

Does Kay Jewelers repair watches?

Kay Jewelers | Jul 3, 2022
Kay Jewelers | Jul 3, 2022

Yes, every Kay Jewelers can examine and repair most watches. Kay Jewelers ’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay Jewelers regardless of where they were purchased.

Does Kay Jewelers engrave jewelry?

Kay Jewelers | Jul 3, 2022
Kay Jewelers | Jul 3, 2022

Yes, Kay Jewelers can engrave most jewelry. You can bring jewelry to be engraved at Kay Jewelers regardless of where it was purchased.

Does Kay Jewelers personalize existing jewelry?

Kay Jewelers | Jul 3, 2022
Kay Jewelers | Jul 3, 2022

Yes, Kay Jewelers can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay Jewelers also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.

Can Kay Jewelers resize a ring?

Kay Jewelers | Jul 3, 2022
Kay Jewelers | Jul 3, 2022

Yes, Kay Jewelers can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.

Can I bring jewelry to Kay Jewelers for restoration or repairs if it was purchased somewhere else?

Kay Jewelers | Jul 3, 2022
Kay Jewelers | Jul 3, 2022

Yes, Kay Jewelers will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.

Can Kay Jewelers repair jewelry?

Kay Jewelers | Jul 3, 2022
Kay Jewelers | Jul 3, 2022

Yes, Kay Jewelers offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay Jewelers also offers watch battery replacement and repair. You can bring jewelry for repair to Kay Jewelers regardless of where it was purchased.

Do I need an appointment to repair jewelry at Kay Jewelers?

Kay Jewelers | Jul 3, 2022
Kay Jewelers | Jul 3, 2022

No, most Kay Jewelers locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.

Does Kay Jewelers replace watch batteries?

Kay Jewelers | Jul 3, 2022
Kay Jewelers | Jul 3, 2022

Yes, every Kay Jewelers can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay Jewelers regardless of where they were purchased.

Does Kay Jewelers inspect jewelry?

Kay Jewelers | Jul 3, 2022
Kay Jewelers | Jul 3, 2022

Yes, Kay Jewelers can inspect your jewelry and test your diamonds for free.

Can I trade-in or upgrade natural-to-natural diamond jewelry at Kay Jewelers ?

Kay Jewelers | Jul 3, 2022
Kay Jewelers | Jul 3, 2022

Yes, diamond trade-ins purchased at Kay Jewelers are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.

Can Kay Jewelers appraise jewelry if it was purchased somewhere else?

Kay Jewelers | Jul 3, 2022
Kay Jewelers | Jul 3, 2022

Yes, Kay Jewelers can appraise jewelry regardless of where it was purchased. Kay Jewelers offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay Jewelers’ website.

Can Kay Jewelers repair a ring?

Kay Jewelers | Jul 3, 2022
Kay Jewelers | Jul 3, 2022

Yes, Kay Jewelers offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay Jewelers regardless of where they were purchased.

Does Kay Jewelers do jewelry consultations?

Kay Jewelers | Jul 3, 2022
Kay Jewelers | Jul 3, 2022

Yes, Kay Jewelers offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.

Does Kay Jewelers clean jewelry?

Kay Jewelers | Jul 3, 2022
Kay Jewelers | Jul 3, 2022

Yes, Kay Jewelers can professionally clean jewelry for free.

How long does it take for Kay Jewelers to resize a ring?

Kay Jewelers | Jul 3, 2022
Kay Jewelers | Jul 3, 2022

Kay Jewelers can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.

Can Kay Jewelers do custom jewelry design?

Kay Jewelers | Jul 3, 2022
Kay Jewelers | Jul 3, 2022

Yes, Kay Jewelers can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay Jewelers can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.

Does Kay Jewelers Outlet repair watches?

Kay Jewelers | Jun 3, 2022
Kay Jewelers | Jun 3, 2022

Yes, every Kay Jewelers Outlet can examine and repair most watches. Kay Jewelers Outlet’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay Jewelers Outlet regardless of where they were purchased.

Does Kay Jewelers Outlet personalize existing jewelry?

Kay Jewelers | Jun 3, 2022
Kay Jewelers | Jun 3, 2022

Yes, Kay Jewelers Outlet can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay Jewelers Outlet also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.

Can Kay Jewelers Outlet repair jewelry?

Kay Jewelers | Jun 3, 2022
Kay Jewelers | Jun 3, 2022

Yes, Kay Jewelers Outlet offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay Jewelers Outlet also offers watch battery replacement and repair. You can bring jewelry for repair to Kay Jewelers Outlet regardless of where it was purchased.

Can Kay appraise jewelry if it was purchased somewhere else?

Kay Jewelers | May 4, 2022
Kay Jewelers | May 4, 2022

Yes, Kay can appraise jewelry regardless of where it was purchased. Kay offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay’s website.

Can I trade-in or upgrade natural-to-natural diamond jewelry at Kay?

Kay Jewelers | May 4, 2022
Kay Jewelers | May 4, 2022

Yes, diamond trade-ins purchased at Kay are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.

Does Kay inspect jewelry?

Kay Jewelers | May 4, 2022
Kay Jewelers | May 4, 2022

Yes, Kay can inspect your jewelry and test your diamonds for free.

Does Kay replace watch batteries?

Kay Jewelers | May 4, 2022
Kay Jewelers | May 4, 2022

Yes, every Kay can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay regardless of where they were purchased.

Can Kay repair jewelry?

Kay Jewelers | May 4, 2022
Kay Jewelers | May 4, 2022

Yes, Kay offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay also offers watch battery replacement and repair. You can bring jewelry for repair to Kay regardless of where it was purchased.

Does Kay do jewelry consultations?

Kay Jewelers | May 4, 2022
Kay Jewelers | May 4, 2022

Yes, Kay offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.

Does Kay personalize existing jewelry?

Kay Jewelers | May 4, 2022
Kay Jewelers | May 4, 2022

Yes, Kay can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.

Does Kay repair watches?

Kay Jewelers | May 4, 2022
Kay Jewelers | May 4, 2022

Yes, every Kay can examine and repair most watches. Kay’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay regardless of where they were purchased.

Does Kay engrave jewelry?

Kay Jewelers | May 4, 2022
Kay Jewelers | May 4, 2022

Yes, Kay can engrave most jewelry. You can bring jewelry to be engraved at Kay regardless of where it was purchased.

Does Kay clean jewelry?

Kay Jewelers | May 4, 2022
Kay Jewelers | May 4, 2022

Yes, Kay can professionally clean jewelry for free.

Can I bring jewelry to Kay for restoration or repairs if it was purchased somewhere else?

Kay Jewelers | May 4, 2022
Kay Jewelers | May 4, 2022

Yes, Kay will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.

Can Kay repair a ring?

Kay Jewelers | May 4, 2022
Kay Jewelers | May 4, 2022

Yes, Kay offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay regardless of where they were purchased.

Can Kay do custom jewelry design?

Kay Jewelers | May 4, 2022
Kay Jewelers | May 4, 2022

Yes, Kay can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.

Can Kay resize a ring?

Kay Jewelers | May 4, 2022
Kay Jewelers | May 4, 2022

Yes, Kay can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.

How long does it take for Kay to resize a ring?

Kay Jewelers | May 4, 2022
Kay Jewelers | May 4, 2022

Kay can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.

Do I need an appointment to repair jewelry at Kay?

Kay Jewelers | May 4, 2022
Kay Jewelers | May 4, 2022

No, most Kay locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.

Thanks! Your answer is awaiting moderation.

Thanks! Your question is awaiting moderation.

Related Places