ATM (Wells Fargo Bank)

Duntel Watts

What kind of customer service is this?? What bank closes at 5:00 on a Friday SMH worst I've ever seen

Alicia Laureano

The Frederick bank on Wormans Mill is probably one of the worst banks in the area. There is a blonde woman who works there who is always really mean when I have to deal with her. She always has a bad attitude and makes me feel unwelcome, as if me coming to the bank inconveniences her day. She is super aggressive in a bad way. If I didn't have to go here due to my business account, I wouldn't. I dread the days I have to go here. Terrible experience. I personally bank with Bank of America on Grove Rd... they are always friendly there!

D J

I visit here frequently and unfortunately this is the closest branch to me in Frederick. They are always rude and short with me there. This last time prompted a post. I was leaving town to catch a plane. Their ATM ate my card. I went in to get it back. Manager said could not get it back (a lie) Then no one in the back was interested in my problem. They walked around just talking to each other. I was furious. I had to leave a a plane to catch. I was told to sit and SOMEONE would help. More time went by, No attempt to get a new card. I was more furious. The manager refused to get me a new card. I have it on tape. A copy of this with more detail is going to Wells Fargo. I will never go to that branch again. I see I am not the only one with problems there.

J W

We came in and talked to a banker, closed our account, they took our cards and shredded them, and the accounts remained open without us knowing. Account fees, then overdraft fees were charged to the account, and we are being held responsible for them as the bank didn't do what they said they had done. Why would we pay off our Wells Fargo credit card, empty our accounts, and go withdraw all of our money from a BANKER (vs a teller). The bank manager is rude and has actually laughed at me when I was voicing my complaints. This branch is the SOLE reason my accounts are now closed with Wells Fargo.