Costco Optical

Michael Gutierrez

I walked up to the optical counter. I asked Michael if I needed a number. He was too busy to even acknowledge me. I asked again, he still ignored me. Finally after waiting about 8 minutes. A very nice lady, I didn't get her name went above and beyond to help. While she was working with me, Michael came along again to open a drawer into the elder lady, and didn't even say excuse me. Not a very nice person to be representing Costco.

Steven Gonzales

I paid over $100.00 for a pair of glasses. They tried to give me broken ones that were chipped with a dirty case...yeah, I also had to call and ask if they were ready. They had been sitting there and nobody told me they were ready for pick up. They tried to “correct” their mistake by giving me the dirty, bent, used glasses on display...GROSS! Especially during a pandemic! Why would I pay over $100 for dirty used display glasses?! Save your time and money and go somewhere professional this was ghetto, to say the least.

Seth Bernstein

Very efficient service and fast turnaround on order. It is "take a number" so you have to wait your turn, but very good service once you do. Frame selection small, but I found mire frames I liked tgan at chain optical stores.

Julian M

Prices are good. But customer service needs a lot of work. Also I call the number The phone kept ringing knowing that they're there but they don't pick up the phone terrible service.