ATM (Us Bank)

Tyler P

Employees were useless while trying to secure a heloc. Website wasn’t much better. I moved on to another bank.

Jeanne Rogers

I have simple banking needs. They made a mistake and I had to pay for it. The bank manager Ashley said she would call me back and never did. I have been kind working with them for a month and it is still not resolved. I have tried several times to go in the bank and work it out but they are just rude to me. I have never written a bad review but they have treated me so poorly and have not followed through with anything they say they are going to do. It has been such a disappointment to deal with this bank.

Nicole Ditimus

Today I deposited rolled change via the drive thru. I split it into two loads as not to overwhelm the tube. When I realized that someone was helping me I let her know that I had a second load; she launched into a diatribe about her tube and the possibility of it breaking under the weight, which I obviously understood and said so. After it taking fifteen minutes to complete my transaction she says: remember, no change in my tube. I have never had such bad CUSTOMER service and been talked to in such a condescending manner. I had to leave before my mouth got the best of me. I will avoid this branch and am seriously considering closing my accounts; I've been a US Bank customer for over 10 years. TERRIBLE wait times and condescending tellers are not something that loyal customers should have to deal with.

Jenn Leon

I opened a new account with them a couple of months ago. They are horrible! They have so far, put a rent check into the wrong account ( my landlord banks with them) they gave me the wrong information and went around in circles, making me wait 30 minutes to deposit my rent again!! Then they I had a paycheck to deposit, and they gave me a receipt with total balance, then sent me a letter a week later telling me they put it there for 84 dollars less then what it was written out for, saying it wasn't written out wrong! Which may I add, all the checks to all the employees written out same way, including me, have never had a problem with any other bank! Then when I took it up with them, they admitted to a mistake and told me sorry and refused to fix it! Three times in three months! Very bad costumer service, horrible! I am a very easy going person, I treat you right, you treat me right, people make mistakes, we are human. But to make huge mistakes, not one, not twice but 3 times, and then not fix the last one, and expect us to! Come on!! Do not bank with them or put your trust in this bank, you'll only be disappointed! I have never had a worse bank... And I agree with comments on here, they are SLOW!