Quest Diagnostics

YM UtuBe

Overwhelmed place Couldn’t imagine, how they handle many customer with only 2 people. I seen only 2 staff, 1 person do double task handling all the paper/administration and withdraw a blood. It Is really crazy for the place closed to hospital. Waiting time average, I would say 40 minute from the actual appointment time. Appointment system made by phone or online Not able to speak real human unless u come to the spot.

Barbara Pastuschek

I resent that there isn’t an actual person to call and ask questions or assist with an appointment. Everything is automated. I was accidentally disconnected on the automated appointment line and not sure if I had two appointments for two different times when I called back. I tried to call at 7:00 AM to use the option to speak with a live person, but there was no one and it kept sending me back to the main menu. Upon arrival to Quest, I am once again having to sign in on a kiosk with no one at the desk. Another person who was having issues signing in finally left. Finally the approximate wait time is completely inaccurate. Very frustrating and would appreciate better customer service.

Christina Stawicki

Worst lab experience ever! I went in today for the new method for TB screening which entails a blood draw. I was checked in and seen by the same female (long hair & glass; no name tags). Even though I shared my uneasiness with needless, this was by far the worst lab visit ever. She asked which arm without checking out my veins. She poked my right arm and asked if I wanted to switch arms (of course not! That means doing it again). Then the vacuum didn't work properly so she had to do it again anyway. When she poked the left arm it was a stern jab that caused me to yelp and proceed to cry throughout the two viles (I'm needle shy but have never been brought to tears before). During this arm she asked if I wanted her to take it out (Ugh no! That means doing it again). Even though it felt like it might be poking something else in my arm I just wanted it to be over. Over an hour later my arm still hurt and I have a bruise. If this is your job, you really should be much better at doing it. I won't return here if I can help it, but should I have to that woman will NEVER touch me again!

Wes Head

If you are forced to go here make sure you do not go to the Hispanic female phlebotomist who wears glasses. It should not be that painful to do a simple draw and she should not have to attempt it more than once. By far the most painful / worst experience with lab work that I have heard of. I'll use any other lab I possibly can in the future.