CVS Pharmacy

Christian Cognigni

Zero stars. Nobody answers the phone. Some of my calls were sent to a remote call center with folks with a severe language barrier. The service at the counter is hardly better. Last store visit was for COVID vaccines for my children; I stood in front of 6 people obviously needing attention and had to speak up several times after being ignored. The lady that eventually administered the vaccines was actually fantastic and I feel bad lumping her performance in with my overall review. Today, I called and asked for the "store manager" in the automated system, hoping to potentially resolve my communication issues with the store. That attempt has proven to be a failure as well... the store manager couldn't even get the pharmacist to return my call. I am going to contact CVS corporate in an attempt to resolve the issue. Imagine elderly pharmacy patients dealing with this sort of thing. The citizens of Nanticoke need better from a chain pharmacy. My business will go to Rite Aid but the situation still needs to be addressed by CVS's corporate division because the state of operations there is deplorable.

MötleyLand

The stupid automated answering system is atrocious. I keep getting sent to an agent overseas, when the store I'm trying to talk to a pharmacist is less 1/2 mile away from my home. Unreal.

Sebastian Price

Was placed on hold when trying to speak with pharmacist for over 30 minutes, when someone answered I said why I was calling and they said, “oh okay” then immediately placed me back on hold I decided to go to the cvs while I was on hold and found the pharmacists all just talking to each other. Very poor customer service.

carol grabinski

stirpharmacy used to have great service. With new pharmacy manager service not good. can't get through to pharmacy to talk to anyone system hangs up on you. Ols system was more efficient. Miss Karen being in charge