Address: 1618 Laurel Ave, Redlands, CA 92373, USA
Phone: +19097926050
Sunday: Open 24 hours
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Dez C.
The family just lost a great husband,father, and brother 44 yrs old, This place left a traumatic memory that will never be forgotten, The day we found our loved one laying there lifeless to suffer, the nurses had NO regards for his life, or even trying to save him! I don't get the lack of COMPASSION, CONCERN, or just paying attention to your patient that was in your care! I believe your facility needs to evaluate WHY DID YOU CHOOSE TO WORK IN A LONG CARE POST ACUTE? TREAT THESE PATIENCE WITH CARE AND LOVE, because one day it will be you laying there! and the lack of communication is horrible, this place NEVER gave us our loved one belongings back, NEVER bothered to contact us in regards to his belongings. Please think twice before you place your loved one in this place!!!!!!!!!!!! I had to post A STAR just to post this, in all TRUTH I WOULD NOT POST ANY STAR'S........
Tony Bruce
I LOVE the staff! They are the kindest and super knowledgeable. I ended up here for rehab after a gunshot wound and a 3 week hospital stay. I've been here for 3 weeks and now am feeling almost 100%. The exercise facility and PT were great. The food is actually really good, besides a couple duds. I even found a friend here. The social worker has been on top of all my paperwork. I was initially a little gassed about the condition of the rooms but it didn't matter at all. They have constant maintenance keep it really clean overall has been wonderful experience here mainly because the staff really care. Thank you Terracina for your help getting me back on my feet!
Trudy Craig
I wish I could leave zero stars. I’ve visited my sister here since 2014. Lockdown prevented me from seeing her until May 5th. I was horrified by the conditions I saw: flooded shared bathroom, no bedding, no functional hospital bed, no drinking water, no personal items or family pictures. I started the complaint process, but my sister passed away 5 days later. The ambulance crew was not given her DNR information. Her doctor never sends patients there anymore. If you have loved ones here. get them out!
Ὓὄὗʀ L·ἷғἔ Ṃᾄҭҭἔʀṩ
Visiting my mother in law today, She was sent here for a broken knee. I am completely taken aback by the over powering smell of urine first off. She told me today she witnessed another patient being slapped by an employee.. Not only that, she was scared and had asked me to go with her to get her medication because a nurse was "mean" to her. I asked why is she mean? She said because the nurse was dispersing her med's, and the "nurse" didn't want to walk to the second floor again, so she double dosed her o-O Wait???? What?? The nurse seen me and didn't say a thing to my mother in law, but she glared at me as if I was public enemy #1 This nurse, in whom I met, This fat ass didn't want to walk up one floor 4 hours later to give my mother in law her dose, So she left all the pills with her to decipher when to take them ? Could possibly lead to an-over does?? I am disgusted as I've have been here twice and want to pull my mother in law from here due to the extreme neglect. I had the privilege to speak with a couple of residents here, and their responses are the same. I am going to take a video of how bad this place really is. It ins't suitable for a dog. I plan on making a formal complaint. Nobody should live like this. For the record, the photos that are shown for this place are an outright lie. There is a giant water fountain but its empty, chipped and broken. The rooms do not look like that what so ever. All you hear are the moans, cries and agony of patients callingnfor a nurse to change them, askingbfor meds and all the nurses or shall i call them UEI students do is talk to each other, laugh, smoke outside and ignore patients. If you have a loved one here, take them out ASAP, This is down right abuse. I am so pissed, Nobody should be treated like this, Not even a stray animal...
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This place is rancid. Along with their employees. Granted there are a rare couple I really cared for there. But all and all, they need restaffing. The smell of urine is just horrific, they think a coat of paint will fix the problem. Well, I took photos of how it really looks there. Hopefully it will keep families from putting their loved ones there.
Not sure we don't have phones in the rooms most of us have cellphones
Visiting Hours are 0800-2000(8am-8pm)
You can go in anytime. The front door is locked after 8pm but there is a side door that leads directly into station 3 (custodial unit on the upper floor).
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