Chipotle Mexican Grill

Patti Kuzniar

I usually love Chipotle but this location disappoints me. It's dusty and dirty! The glass counter in the area where you place your order was gross. The prep area behind the counter was full of food scraps and just looked messy. The food was cold and there was hardly any chicken on either burrito that we ordered. I'm a local here in Sedona and wish I could eat at this Chipotle more often, but they need to observe better sanitation procedures before I'll go back....

Kelsey at Revelrea

Sadly, Sedona’s chipotle is having serious problems maintaining staff and keeping hours up to date online (for months), and even when open, they are always out of key menu items (like chips or chicken). I’ve been patient the first few times I’ve encountered a sign like this on the door but today was the fourth time it’s happened and I’ve now wasted a lot of time stopping here to find it closed (when online hours say open) without any indication of opening time. It would be nice if the franchise owner scaled back hours while short staffed so customers stop wasting time visiting to be turned away. Also, this should be a signal to the city of Sedona that affordable housing and zoning changes need to happen quickly.

Krish Jhunjhnuwala

TOURISTS AND LOCALS BEWARE, THIS PLACE IS STEALING YOUR MONEY. AVOID UNTIL THEY GET THINGS TOGETHER. EAT AT MUCH BETTER LOCAL RESTAURANTS. I have been living in Sedona for the past 3 months and order a chicken bowl from chipotle every couple weeks. Everything started out great but then about a month ago, they started running out of food, severely limiting menu options. I'm talking like running out of chicken, rice, and tortillas. How do you run out of tortillas??? Miraculously today, the full menu was available on the app. I ordered a chicken bowl with double chicken and double rice with fajita vegetables. When I arrived, to pick up my order, the place was filthy: dishes piled high on the tables and garbage everywhere. Maybe they are short staffed so that can get a pass. When I didn't see my order, I asked and was told they were out of fajita vegetables. Annoying but it happens, no big deal. My bowl was brought out to me and I drove home. I was excited to finally be able to eat a chicken bowl after so long of them running out of ingredients. I sat down and opened the bowl and was SHOCKED AND DISGUSTED. The portion size was insulting. Literally half the normal not-extra portion. I paid extra for a double portion and this is what I get? It's absolutely theft. If you were running out of food and cannot fulfil my order, then tell me, give me a refund, and let me go elsewhere. Now you have taken my money, given me something unsatisfactory for what I paid, and ruined my meal. I have contacted Chipotle corporate about this. Running out of food once is understandable. Running out day after day and now literally stealing from your customers is not a good look. Either your franchise owner/manager is incompetent or chipotle is a dead company walking. AVOID UNTIL THEY WORK OUT THEIR ISSUES.

Jas

Wow. This is by far the best Chipotle I have been to. The food was great and the view is absolutely spectacular. I had the chicken bowl (as I always do) and everything was pretty much perfect. The chicken was extra flavorful, slightly burnt in some places, but the amazing view made up for it. Everything else was great as well. My husband got a steak bowl and he loved it. My husband's brother got a veggie bowl and enjoyed it a lot. We also got an order of chips and guacamole and it was delicious. I will definitely be returning to this location when in Sedona.