Sutter Delta Medical Center

Jeimeen Reyes

I came in for a back pain, and possible kidney infection (per nurse instruction). Despite the back pain I’m experiencing, it took more than 30min just to check me in. For a 5min intake. Then another 1hr waiting for vitals. Another 1hr before a doctor finally see me, and to get my labs done and give me some Tylenol. Another 2hrs for the result.

Sandra Courtney-Sims

I went to the ER and no one was even at the window! Waiting room was not too busy but people were just left out there. No security guard at the desk. All at 10 pm. This is just a couple weeks after my daughter sat and waited 6 hours for a stomach ache. Even sadder, Sutter is our actual network. John Muir isnt much better. Just so sad and frustrating.

D COFIELD

THE STAFF DON'T CARE IF YOU ARE IN PAIN BECAUSE I HAVE BEEN TELLING THEM THAT THE IV IS TOO HIGH ON MY ARM AND IS PAINFUL. WHAT DOES THE STAFF DO, CHANGE MY ROOM N TELL ME TO DEAL WITH. IT AND THE ONLY ONE ALLOWED TO SAY WHETHER IT SHOULD BE MOVED IS THE HEAD RN. THAT'S NOT OK

hayden zeff

I had the worst experience of my life here on Saturday, 12/19/20. I came in at 3 AM for a series of infected abscesses. I was laughed at, asked half a dozen times if I was on drugs, denied any painkillers or antibiotics until after the operation, denied sedation, and operated on without giving any time for local anesthetic to set in, despite my screaming in pain and begging them to wait for the lidocaine to take effect. Then they refused me a room and discharged me, refusing to even let me stay in bed until my ride arrived. I couldn't sit because of the wounds, so they told me to go lay on the waiting room floor or leave. It was 35 degrees outside at 6 AM, but I left and found a bus stop bench to lay on and wait for my ride. I wish I were making this up, but sadly this is how I was treated. It may also be worth mentioning that I'm transgender, but anyone being treated this way is disgusting.