Cafe Rio Mexican Grill

Angela Weaver

The food here is so tasty. The salad with the sweet pork barbacoa is to die for.....but oh my God, the service is way too slow for such a busy place with great food. I do not fault the workers, they are friendly and polite, but the management is never present and obviously are not training their hard working employees to be better. The only reason I leave this place is because the line is too long and the service is slow.

Bobby C. Hornsby

Off chain spot to eat at Great all over service

himtoo

This is a long review so forgive me. I'll start with the positive. This place has great food! Perfect tortillas, and the Chile roast beef is my favorite. If you only care about the food stop reading and go. Now for the negative. We literally always have a problem ordering here. It's almost like the food preparer wants to make it slow, and without anything out of the ordinary. Like they HAVE to follow a script and if the request is out of the norm. It's an inconvenience... This place is dying for a revamped ordering process. They really need to have someone take your order beforehand, print the ticket and have the preparer do nothing but that. Prepare the food. Instead they have the preparer to talk to the customer, taking the order and make food which apparently is doing wayyyy too much!! It just does not work. I can't say that enough. I go here once a year because the ordering process is always such an issue it takes me about that long to calm down before I'm ready to go back in. All I ever order is a burrito and a taco with the chile roast beef and cheese. That's it! Meat and cheese. Nothing crazy, and yet it's like they're dying to get it wrong. They will sometimes guess what cheese I want and add it in without asking. Or go straight to adding lettuce and pico de Gallo again without asking. I LITERALLY TELL THEM BEFORE HAND IM GOING TO GET A BURRITO AND A TACO WITH ONLY MEAT AND CHEESE and it's still a problem. I feel like I'm taking crazy pills when I'm there. Like I said the food is good, the service is slow and the preparer acts almost put out if you ask for anything special even if you're asking for LESS. 5 stars for the food but this place needs to rethink the whole process. Oh and the proportions have gotten noticeably smaller since the last time we came. Still tasty though!

Lia Saville-Finch

Great little place for fast food you can order online. Food is usually ready on time. Food is great. There are a lot of options to remove items at items. Cost is good. Prep food prep is quick.