U.S. Bank Branch

Mercedes Smith

U can do drive-thru banking Monday through Friday till 5 p.m., Saturday 9 to noon. In lobby by appointment only

Wes Sullivan

This would be a great bank if it was 1985. It doesnt take other banks as long to do just about any transaction you want. The app is slow and virtually useless compared even with traditionally bad banks like Wells Fargo. Why go here when Chase is just up the street (Not to mention in a million more places) with better service and better finance options (read BETTER EVERYTHING). I lost two subcontractors in my business because I couldn't pay on time due to this bank holding a deposit for 8 days. This being the 21st century, I would expect my deposits to be available in less than a week. They now have left a response to my review asking for more info. I have already gone over every problem in detail with the employees on site, and with the website I left a complete explanation. Seems like the canned response to the bad review doesnt always apply.Hello Wes. We appreciate the update on the situation. We understand your frustration with us and we would like to offer our assistance. If we are given an opportunity to speak with you, we can document your feedback with a corporate complaint. This will allow us to ensure that the feedback is reviewed by upper management and the corporate office. Please send us an email to [email protected] with your phone number and reference number 5427, and we will be happy to call you within 1 business day to assist. We look forward to hearing from you. Thank you. ^Ryan

Matt Storms

Waited 10+ minutes in line as the only person in line to simply cash a check drawn on their bank. There are only 2 people apparently working on Tuesday afternoons and both were already helping customers with new accounts. Finally got out of the bank after more than 15 minutes and was late to my doctor appointment as a result. Was looking for a new bank. It won't be here!Good morning Matt, Thank you for reaching out. I know how frustrating it is to be delayed longer than expected, especially when you have an appointment to get to! We’d really like to speak with you about your experience. If you could please send us an email at [email protected] with your phone number and reference number 4808, we’ll be happy to give you a call within one business day. Thanks in advance. ^Caitlin

Michael Calleja

I used to bank here when I was barely making ends meet. One time I overdrafted my account by less than ten dollars. I was not notified or receive notice until 100.00 in penalties had added up. It was the only time I had ever overdrafted.I asked them to waive the fee as it was a tough time for me, the manager refused and I had to pay the money to not hurt my credit back then. I will never use US Bank ever. Now I make many times over the money I did back then, and another bank happily helps me with it.