El Pollo Loco

Lisa Bowers

Oh my gosh, this was the worst I've ever had. The beans were straight out of the can, the rice was so dry. And the salsa was yucky, how do you mess up salsa? I will never go back to this location ever again. We travel to Los Angeles for work and that has been our go to spot, we don't have them in our state, but I personally will not be going back to this location. Sadly they can do better, but keep choosing not to. What a disservice to the customers.

Jokneez

Chicken tostada dry. Got to the hotel & no utensils in the bag. Orange County has better El Pollos. Used the drive thru. Ordered shrimp tacos. Went to pay & was told the shrimp was still frozen & to order something else. Will not return.

Roselyn Davis

I had to repeat My Order 9 times and they couldn't get it right after I got to the window. I had to ask for everything, sauce, napkins, everything. They were slow to answer, and kept me waiting, (the one on Century Blvd at Crenshaw) is Soooooo much better! Most of there store's, have people working for them, that their speech is hard to understand. Won't send anyone to this location.

Patrice McCorvey-Winston

With thru Drive & totally MESSED UP MY ORDER!!! I was very detailed with my order & requested No thighs... Please check your order before driving off...We’re sorry to hear you had this experience. If you could provide more details for us at https://www.elpolloloco.com/contact-us/ We’ll do our best to fix this.