Address: 12052 Lakewood Blvd, Downey, CA 90242, USA
Phone: +15626223689
Sunday: 9AM–9PM
Monday: 9:30AM–5PM
Tuesday: 9AM–9PM
Wednesday: 9AM–9PM
Thursday: 9AM–9PM
Friday: 9AM–9PM
Saturday: 9AM–9PM
Angelica Gonzalez
Literally just got off the phone with such a horrible receptionist. She was so rude and said my grandma left without paying after my grandma gave them her gift vouchers I gifted her. She didn’t even apologize or anything after she found the vouchers under our accounts. Next time don’t let people leave without verifying their payment and then try to make an older lady go back. Don’t bother trying to reach them through the link they send, its been over a month and no one has gotten back to me.
Rabiya Levy
I rarely give 5 stars. I have never gotten a facial before and was nervous because i have very sensitive skin. I went in and Olivia was my aesthetician. She was amazing. So kind and friendly. I explained to her how I have very sensitive skin and she was so accommodating. It was a really relaxing environment and we were talking the whole time, which I really appreciated. She was explaining each step to me as she was doing it. Highly recommend this place. The Management and environment is very professional and friendly. HIGHLY recommend Olivia.
Lerissa Li
I showed up on time for my appointment and was told my appointment was cancelled an hour ago. The receptionist at the front desk named Christine claimed that she called me, but I have no missed call on record, no text message either. She was so unapologetic which triggered this review. When a customer canceled an appointment, they need to call in 24 hours in advance. Is it ok for this business to cancel an hour before with minimum effort of communication and trying to find a replacement? From the other reviews, this seems to be a recurring issue and management hasn’t found a way to address it. In addition, the attitude of the front desk workers is unacceptable. I’d suggest anyone who considers this place to walk away to save yourself from unpleasant experiences.
Rocio Belmonte
I had to wait over a month for my appointment and I show up and they tell me it has been cancelled. Whoever cancelled it didn’t put any notes in the system explaining why they cancelled my appointment. I went ahead and made another appointment and had to wait another month. I walk in and once again my appointment has been cancelled. Apparently the esthetician no longer works there and was supposed to contact me to cancel but instead she noted that she tried to contact me and my phone is no longer in service. They told me the good news is that they wouldn’t charge me for that day!!! Then they wanted to schedule another appointment but they didn’t have anything available until a month and a half later. No thanks!!!! I’ll spend my money somewhere else.
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Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)
Non-Member Pricing, Accruals, and Member Additional pricing can be viewed on the location website page under the store hours. Please call the franchised location to confirm or clarify specific price details.
Yes, this Massage Envy franchised location offers facials. However, not all Massage Envy franchised location provide facials and we recommend you view the franchised location webpage or call to confirm.
Yes, facials and massage can be purchased together. Pricing can be viewed on the franchised location web page. Please call the location to confirm or clarify specific price and service details.
Yes, Massage Envy memberships include massages, facials, and total body stretch sessions.
Facials are fully customized for each member or guest. Facial sessions consist of a skin analysis, deep cleanse, extractions, treatment and finishing products.
Adolescents can receive a massage starting at 8 years old and facials at 12 years old. Franchised locations require a Minor Consent form signed by a parent or guardian. Minors may be required to be accompanied by a parent/guardian. Please contact your franchised location for further information regarding consents that may be needed.
Yes. The fees for facials and massage services of the same time length are the same. There is an additional charge for advanced skin care services like Microderm Infusion and Chemical Peels.
You can choose to cancel your membership after your initial contract term expires. You will need to contact your franchised location.
Memberships are not required to receive a session at Massage Envy. Book your massage, facial or stretch session today!
Its recommended that you wait until symptoms of severe nausea/vomiting and/or discomfort subside before scheduling a prenatal appointment. Please contact the franchised location for any questions regarding your pre-natal massage.
Yes, franchised locations do offer pre-natal massages.
Yes, franchised locations do take walk-ins if appointments are available. However, it is recommended that you schedule appointment online or call the franchised location.
Every massage is customized to meet the needs of members or guests. Everyone’s body and needs are unique. Massage therapists customize each massage to address the areas that need attention.
Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)
Yes, most Massage Envy franchised locations do offer couple’s massages. Please call the franchised location to book an appointment and to confirm availability
Yes, most Massage Envy franchised locations offer couple’s rooms. Please call the franchised location to confirm availability.
No, Showers are not available at Massage Envy franchised locations.
Your service provider will instruct you to undress to your individual comfort level. To learn more on what to expect please visit Massage Envy's What To Expect pages on the website.
Gift cards for facials and massages can be purchase in at the franchised location or online. For service prices or to learn more please visit the Massage Envy website.
The cost of membership can vary by franchised location and are valid for all Massage Envy locations. Memberships include 1- 60 minute massage a month, or 60 minute facial, or 60 minute stretch session a month . Afterwards you can receive any additional services at the membership rate. Please view the franchised location webpage for rates or call and staff can answer your questions.
The cost depends on the service. We encourage guest to view the franchised location website page to view pricing specifics. If you have any questions, please call the franchised location so they can help clarify your needs.
I'm sure they will focus on your arm...they have a nice stretching add-on that should help
Yes..
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