Kaiser Permanente Novato Medical Offices

Liam Blume

As reported below. Impossible to get in touch with your doctor, 40 minute average hold time with a regional call center to even just get an appointment but still not possible to get medical advice from your physician. Run from Kaiser if you can. When you are in pain and need help don’t count on getting it here.

Michlene Wojcieszak

I was compelled to switch to Kaiser when I changed employers. I ABSOLUTELY HATE IT. The Providers are fine, but beyond that it is a nightmare. It is a bloated bureaucracy wherein simple matters that could and should be handled swiftly become complicated and protracted. Communication is highly problematic. Calls must first go to a regional call center, and from there it’s all autogenerated options that are often inadequate; there is no “talk to a human” option. Hold times are frequently in excess of an hour. Internal communication seems equally terrible, with information getting dropped or distorted. If you have an alternative to Kaiser, take it!

Doriana DelMonte

I suggest since you covered up your “ call in line” you communicated that properly to your members instead of having a handicapped person in pain wait two lines . When I arrived to pick up my meds which kaiser advises were ready and saw that you had covered the callin pick up line I assumed I need to check in first . Stayed on my feet while in pain ( have been in bed for last five days) the Clerk indicates I had to refolliw another huge line out the door , the list she should have done is transfer me to pick up with out staying in Devon line since the pick up is removed and policies were changed with out proper communication 😣!

Rachel Rivers

I'm anxious when it comes to having blood drawn, but the Kaiser phlebotomist, Ramona, was very kind and sensitive as well as highly skilled, for which I am very grateful. Thank you, Ramona!