ATM (Wells Fargo Bank)

Matt Davis

Hands down the poorest customer service experience on a continuous basis that we have ever experienced at our Thorndale branch. Unprofessional beyond words

Ian Brown

Today I found that they had decided to shut to lobby down yet again due to COVID. You can go into any other store, fly, travel to foreign countries, but cant go into the bank. After sitting in the drive through for 45 minutes I was waved around by a teller to come inside because the car in front of me had been at the window for 30+ minutes. When I got to the front door (with the other folks that were waved around) they told us that they were actually waving for us to go to the back of the line because they closed that lane. I then got back in the drive through and waited to eventually arrive back in the same lane I was in originally that they had re opened. All I ask is that if your going to close the lobby please have a plan in affect to get everyone service in a timely manner.

Paula Kondracki

Worst customer service I have ever received. The Teller was wonderful and very polite however the desk people were unbelievable!!! They were more interested in having lunch at 10:30 in the morning. Even thought there was no customer around they were too busy complaining about lunch and could not help me with a password reset on my card. This task could of took no more than 10 minutes yet they were too busy. Would give a minus star if I could.

Jami Dunn

Always helpful or try to help. Sometimes employees from other branches help out and can't do as much for you. But always good experience.