ATM (Us Bank)

ximena Fajardo

I’ve came with my mom a few times and EVERYTIME i come the employee always stare at me up and down. My moms not fluent in English so I accompany her so I can help her translate so I witness how they try and profile us because we’re Mexican. Our race doesn’t define our wealth. It’s ridiculous how my mother can’t take her own money out her bank account? Why is it suspicious that she wants to take her own money out? It’s because we’re Mexican. Do better us bank we deserve more respect. Definitely won’t be coming back.

H N

I went to this branch to cash a US Bank check. I was asked if I was costumer and I replied that since they charge $7 to cash a check issued by their bank, then, yes, I was a customer. The teller's entire attitude changed right before my eyes. I was next asked for my address. I answered that it was on my driver's license. I was asked if I've ever lived anywhere else. I answered yes and asked why. I was then asked to leave and not come back. I am still baffled and cannot figure out exactly what happened. I asked repeatedly what I said to upset the bank employee as I was escorted out of the bank by a manager who refused to explain to me anything except how she would call the police on me if I did not leave or if I came back. This is highly inappropriate behavior for a professional environment. I did not pose any threat or danger to the safety or security of this establishment and to be treated like this was quite upsetting and even humiliating, as this happened in front of several other customers. Please know that there are people at this branch who are rude, inconsiderate, and discourteous.

darren hunt

I had two reps from this location call me before my appointment. I was at work and couldn't pick up. I called this location back and no one picked up. I logged into my virtual appointment and no one came. I logged off after 15 minutes. Called the national number and they are limited on what they can do. The national customer service is 5 stars. This location I am disappointed, and took my business elsewhere for a mortgage.

Marjorie B.

Awful US Bank branch. Raced there after work as it was my only chance during the week to go open a bank account with them. Arrived at 5:15 to find 3 employees whispering in a circle. No other customers there. I said I was interested in opening an account there AND had some savings bonds. She quickly replied oh you can’t open an account with us if it’s just to cash a bond. I told her it wasn’t just for the bonds- that I wanted to join their bank. She said oh well it’s too late to open an account, come back tomorrow. I felt completely disregarded like she was going out of her way to not to help me- a prospective client. If I still decide to open a US bank account after all that it certainly won’t be at this branch.