Monster Gardens

Storm Jorgenson

My order of 6 cvault containers arrived fast, but 2 of them leaked bad. I contacted monster gardens about this problem on Thursday 5-26. I stressed that I need these containers for product in about a week, and I was told that he was going to talk with the owner and call me right back. I received no call back. 5-31 I call again and talk with Jade who seemed very helpful. He told me that they would ship me out new containers asap and email a return label for the 2 containers that leak. No label was sent, so again on 6-1 I had to make yet another call, and explain to a third person what the issue is. I was told again that I would receive a call back, and this time I did. However, this representative was rude and told me that they wouldn't be sending me replacements. I'm now unable to order these containers elsewhere in order to get them in time. Had I been informed of this the first time I called I could have and would have ordered them from them or elsewhere and would have received them in time. TERRIBLE communication amongst this companies reps, and between the reps and costumers. Also, the fact that they didn't make it right after dealing with these hassles was very disappointing. Not to mention the last call from their rep was rude. I should have just ordered from cvault to begin with.

Joseph Wyles

Ill put it like this... i live in oakley, ca which is over and hour and half away and they are the only grow store i use... Monster garden staff, you are ALL a godsend! Thank you for being awesome!

Eddy Strosnider

Ordered a clone machine and the only option I had to add anything was clonex, I received the machine with out humidity dome . Why in the world would you sell a clone machine advertised as a complete machine with out dome. Contacted monster garden and they replied with a pay pay request for 60 additional dollars. After I had ordered 200 bucks worth of stuff I had to pay 50 bucks for shipping. This place is a complete waste of time. Shipping took forever. You can order from garden dominon or target or Walmart even for complete machines with dome for 140 bucks . Don’t waste your money or time. Just call distributor if their product and get price cut in half .. lol

Doug Gongaware

I'm giving Monster Gardens and most importantly Stacey in the customer service department 5 stars for their business practices, availability and transparency. I have been using them for years but recently made a purchase where the products microbes were active and once the bottle was open it blew everywhere. Because I had experienced this on a previous occasion, this time I pulled out the video camera to record this. I then contacted Monster Garden to work on a replacement. The ease of this was amazing and seamless. No runaround no B.S. For that level of transparency and customer service, I WILL continue to use Monster Gardens. Thank you very much Stacey. You are an asset to your company.