Gratify U Nails Spa

Rita Durantas

I went to Gratify U Nails today and have to say the ugly reviews are most likely just from Karens. One is legit complaining about being charged for removing gel polish which is a given at every nail salon in NY and NJ. Anyway, I’m a NY girl who moved to NJ not too long ago. NJ I found is a place with a chop shop around every corner. I also have a lot of knowledge about acrylic and hard gel nails. I’ve been around the block and a lot of nail salons skip the steps that make your nails not only look good out the door but remaining on your hands for weeks and remaining healthy. I went to Esteffany because her Instagram page really showed her level of skill and education. This girl really blew me out the water today with her attention to detail. Like really. The time she spent perfecting every step from pushing back and cutting my cuticles (a step so many miss) to shaping to polishing… so so meticulous. My pedicure from Esteffany was also fabulous. Nice massage chairs and again, it’s just the details. No polish flooding. Just really perfectly painted and shaped nails. She’s honestly a gem tech. So rare to find one of these techs anywhere. I definitely plan to go to her from now on. I can’t say enough good things about the shop too. There was no rushing to the next customer. I didn’t ever feel like another dollar bill when I came in. I can see it was just honest hard work coming from in here with the amount of time they give each client. And oh yes they use great products like Young Nails so it’s a legit place. ☺️ Just check out my nails. Those are some fire nails right there. Thanks, Gratify U Nails.

Joan L

I have never left a review for a merchant and I struggled with leaving one for this salon. I feel though that folks need to know what my experience was so they can make an informed decision as to if they want to go here. I have visited Gratify salon on and off and because I was traveling I had my nails done out of state. When I was midway through getting the gel polish removed, my fingers wrapped in foil, I was asked if I had my nails done here last time and I told them no. I was then told there will be a $5 charge additional to remove the polish because I didn't have my nails done there last time and "it wasn't their polish". Aside from being shocked at the pettiness I would have been okay if this had been disclosed in advance and then I could decide if I wanted to continue. In addition the fee should be right up on the wall, disclosed just like where they have the sign that reads a $3 charge for using a credit card. I felt it was a poor tactic to try to retain a customer and have them be loyal as certainly I will never be back again. In addition when I went to pay they said if I wanted to get a discount I can put my credit card through the cash app (the cash app is a little sketchy). This was very concerning as when I said no they charged my credit card through the traditional terminal process. If you must go here make sure you know your fees in advance, all fees and as a general rule be leery of places that don't have their fees available for all to see.

GinA

I was excited to take my daughter for the first time to get her nails done for prom. She brought in a picture to be matched and unfortunately for her, the experience wasn't a positive one because after sitting there for 2 hours, the nails came out bad and to make matters worse, the manicurist had an attitude. Eventually, another manicurist fixed it after I complained and my daughter got the nails exactly like the picture. It's sad because I really wanted to support this local business and had it been a good experience as we were hoping for, they would have gained at least 7 more clients, but oh well! Response from the owner44 minutes ago Thanks for the support, but people that were on that shop that date knows what really happen . When you came in we did asked for you to look at the color samples and pick one , so sorry we did not have the color she wanted. If she only had pick the regular polish since the begining we all had had been happy including our clients there waiting for their service when we got behind schedule pleasing you.Square shape nails are not the same as coffin nails her picture was navy square nails .The funny thing when she came to us before with her boyfriend she was very mature an nice , no problem picking a color !!! The fact that you take the time NOT to apologize for the bad experience, but instead to defend what happened that day, speak volumes of your business and your lack of care for how you provide service. The few times I have seen businesses doing this online, makes me not want to support that place at all. It's obvious you don't need any more clients and for that I say congrats! Let me clarify that the day I stopped by with my 17 year old to request an appt. which was given to me for 3 hours later, NOBODY mentioned anything about coming in for a consultation to pick a color. She had a picture to be replicated and you did have the actual color. She never asked for gel and the regular color was fine. The manicurist had the responsibility to communicate with the client, especially a minor, if they couldn't give her what she wanted, then what other options were there for her. The other manicurist fixed it and did exactly what she wanted and that should have been the end of it, but your attitude and the fact that you kept speaking Spanish about her to the others blaming her for the end result was VERY wrong. Unfortunately for you, we also speak Spanish and she understood exactly what you were saying about her. You made her feel so uncomfortable and ruined a special moment for us.

Ariana Kravitz

Very sweet small shop! They take time with your nails!!