Spectrum Store

Category: Internet service provider in San Bernardino, California

Address: 1092 E Hospitality Ln Suite A, San Bernardino, CA 92408, USA

Phone: +18662348826

Opening hours

Sunday: 12–5PM

Monday: 10AM–8PM

Tuesday: 10AM–8PM

Wednesday: 10AM–8PM

Thursday: 10AM–8PM

Friday: 10AM–8PM

Saturday: 10AM–8PM

Reviews

J News

Jul 6, 2022

Very long wait, an appointment is best. Clerks were not that friendly. No receipts given for channel cancellation, no timetable given for when it takes effect or new billing amount!

Grant Taylor

Jun 29, 2022

It was a huge hassle just returning some equipment. I had 3 cable boxes, 1 DVR and 2 standard. I was returning 2 of the 3 boxes. I returned 1 DVR box and 1 standard. The spectrum employee (Elisha) marked that I returned the two standard boxes and kept the DVR box. I even told her "I think this is wrong, I'm returning a DVR box and a normal one, this receipt shows two boxes with the same model" she said with an attitude that "the serial numbers were completely different" I didn't want to stand there and argue with her so we left. But sure enough when I got home she marked that we kept the DVR and she deactivated and erased the standard one we did keep. So I had to call them and remove the DVR box and re-add the normal box. At one point the lady on the phone (who was actually very nice and helpful) said I have to go back to the store, I told her no, and she found a way around it. If the employee at the store would have just listened to me instead of becoming rude, it would have saved me a lot of hassle.

Karen Hanania

Apr 27, 2022

Very pleased. Pleasant and patient. Our credit card company was protecting us and declined the large purchase. The nice young man Oscar was very helpful and had to re-input our information multiple times trying to work with our credit card company getting it done.

Mardon Watson

Apr 3, 2022

Great place, good atmosphere, Got checked in early, and they were friendly. Ask for Oscar he's a great guy really helped my wife and I out with getting a phone. I gotta say definitely plan to come here more. (use spectrum as your phone you won't be disappointed) Thank you spectrum!

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Questions & Answers

Horrible service, there are 10 names on the board. Only two workers with customers. And two workers taking to each other while on their phones. Why is that? Why do have such few workers on a Saturday?

Jennifer Sagarminaga | Sep 2, 2019
Maurin Saucedo | Sep 2, 2019

Three workers one worker playing on her phone ridiculous wait time standing room only

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I don't like coming in your office because you don't have enough people to help people sometimes you have to wait two hours or you only have two or three people working so I just do everything on line or over the phone.

Christopher Caldwell | Sep 2, 2018
Ken Castillo | Sep 2, 2018

Agreed. Wait times are ridiculous. Shouldn't have to make a goddam appointment, as expensive as the service is.

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The Spectrum service is crap, the staff is very slow and they take care of you when they want, but unfortunately it is the closest, I would like to close it or remove it because I insist the service is a crap

Daniel Alejandro Salazar | Sep 2, 2019
Vincent Calistro | Sep 2, 2019

It's a remark not a question

Now I understand why people switch to satellite, it's because of companies like Spectrum. At our house in Vegas we have Cox cable, outstanding service, equipment, and tech support. The total opposite of Spectrum.

Gary Kabala | Sep 2, 2019
Maurice Le Doux | Sep 2, 2019

If it wasn't for................

Is there a local store phone number

Miss YGee | Sep 1, 2020
Trabajo Spectrum | Sep 1, 2020

Not to the public

Will the store open tomorrow?

david | Sep 2, 2019
Marisela Gonzalez | Sep 2, 2019

I dont think so

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Do you need ID to turn in merchandise?

Yolanda Blackshear | Sep 2, 2018
Ryan Shaddox | Sep 2, 2018

No you dont. They will just ask for your name to pull up your account

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Do i have to have my phone for a year before i can get a new one.?

Lucy Roylo | Sep 2, 2019
Imad Fakhreddine | Sep 2, 2019

I don't want to give you the wrong answer check with spectrum when I was with them I didn't have too wait

what is the longest ethernet cord

Willie Davis | Sep 2, 2019
Michael Mcneil | Sep 2, 2019

You have long runs custom made

I need a spectrum controlle do I need to wait on line for that?

Emirm Becerra | Sep 2, 2019
Priscilla Arzate | Sep 2, 2019

Yes, I believe so, but I think they would have a b better system than that. Give them a call.

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Is the kiosk still not available? How im i gonna do my payment? More people in room can be avoided if fix. Or u want to charge me with late fees.

Hector Maldonado | Sep 2, 2019
LJ Abeleda | Sep 2, 2019

Yesterday it was broken when I was there. I'm not sure but I'm coming back tonight to return my DVR. I suggest that you call them and ask for an arrangement of some sort such as extending the due date and explaining the situation. I'll let you know once I get there. Edit: The kisok is working as of today (Saturday). And theres only a handful of people.

Are they open on Saturday and what time

fazejose | Sep 2, 2018
Deborah Thomas | Sep 2, 2018

Yes they are from 9am to 8pm call in your area for exact time

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Does spectrum take debit cards?

lori goldberg | Sep 2, 2018
Mary Williams | Sep 2, 2018

I believe there is a machine where you can make payments using your debit card inside Spectrum office.

what are the hours?

Dan Barth | Sep 2, 2018
Mary Williams | Sep 2, 2018

On hospitality lane Monday thru Friday's 9 to 7pm. Saturday 9 to 5pm.

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How do you hook up to WiFi once you have the WiFi finder app

julie schnurpel | Sep 2, 2018
Sherry Elsey | Sep 2, 2018

Yes if that works great if not call a tech support at spectrum

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Can i return cable box and remote here?

BigN8 SK8 | Sep 2, 2018
Sonia Mejia | Sep 2, 2019

I call when you will come and fix and return cable box when you will come to my house and see the cable box you will call me

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Is there a payment store closer to highland

Ronnie Gonzales | Sep 2, 2018
Stephen Lombardo | Sep 2, 2018

Yes but only if your a former time Warner customer. If you were a charter customer the one by Val state is the only one

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Why is spectrum so expensive for basic service? I only watch local news in the mornings and pay $44.

Edgard Villa | Sep 2, 2017
Tom Jones | Sep 2, 2019

Because the$70,000,000.00 dollars they collect in taxes EVERY MONTH isn't enough for those greedy bastards7.

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