La Quinta Inn & Suites by Wyndham Houston Humble Atascocita

Lee Hill

I really want to give this beautiful little hotel a 4 star rating. THE GOOD First off special shout out to Denise who checked us in. She was simply amazing and we had to stop at the desk and tell her just that. She knew I was driving 4 hours to see my wife who's in houston taking care of her mother for a couple weeks. Denise made sure my wife had no issues getting checked in and was very informative of the amenities. Denise also forewarned us there was a wedding party going at the pool with music. Not sure how long it went on but they were not a bother to us. They weren't too noisy and there wasn't kids running the halls even though there were plenty there. From the outside the grounds looks well kept and the parking and walkways were clean and inviting. Once you walk in the same theme continues. The decor is modern, clean and smells fresh. Walking through the lobby you can tell the hallway is clean all the lights were working. Our room smelled fresh and clean and the linen smelled fresh and looked clean. I checked both beds for any critter activity and mattresses showed no signs. We slept very comfortably as well. The next day breakfast was presented very well also. THE BAD Once you looked around you can see some details have been missed due to all the usual suspects. Staffing, budget, and training has fallen a little short here I'm sure just like all the rest of the country which is why I'm not freaking out. There were what looked to be cigarette holes in the linen but I believe it was regular breakdown since this is a non smoking facility. There is what we call DISCOLORATION in the hospitality industry along the base of the tub. Also discoloration along the tub and tile area as well. Looks like humidity has gotten inside the artwork and is starting to build discoloration as well. Although it's minor the lamp harp was broken causing the shade to lean and the bas is starting to rust. When I looked out the window to the pool the usage was pretty high so the turbidity was extreme. both days even after sitting unused for several hours I still couldn't see the drain covers. The hot tub was literally green and should have been drained. Since I have a background managing hotels for 20 years I know this is just slippage because this place does everything else right. The not so good things can easily be fixed in a day so no worries there. I will definitely be back when visiting family and I'm sure things will be improved here. If so I'll be updating my review to reflect just such.

Verified Hotel Guest

Positive: Friendly staff, average room, comfortable bed. Would stay again. Conveniently located next to food and shopping, area felt safe, was relaxing. Negative: Nasty pool and hot tub. Only breakfast that was edible was the waffles. Basic generic hotel breakfast.

keya johnson

Absolutely amazing service! I will be back when visiting! Clean, quiet, friendly! By far one of the most clean hotels I have stayed at! And great prices!

Mykeira Parish

Staff was great & very helpful. They stop cleaning rooms at a certain time so if you leave your room after housekeepings schedule your room will not be cleaned. Our room was cleaned, but then did not change the sheets. Provided new towels every night! I didn’t give 5 stars bc our air conditioner was out all day, and up and started working at 6Am the next morning. And the beds were extra firm. They did offer a new room but it was an inconvenience packing ourselves and children up going to a new room. Overall the stay was okay.