Parkview in Frisco

Aqua

I am the child of a prospective resident. We ultimately decided to live elsewhere. These are my initial impressions. The rooms are decent. Slowly being updated. Air conditioning units are individual and outside at ground level and can be noticeable and noisy, if that is a concern. They affect every room in the facility. Other facilities do not have this. The central garden plazas are pleasant and a net positive. The initial impression upon entry is small. You might like this. I like large central common areas for the natural gathering of residents to encourage social cohesion and feel like this is limited here to the point of not possible due to lack of gathering space. It just feels tight to me, and I have some experience at other facilities here and out of State. My main concern with this facility is empathy. Empathy for the human condition of, and care for those who are aging is central and paramount to any facility charged with providing for the aged in all their unique limitations. Without providing details, my experience here was one in which I grade this a fail (with a shining exception). My parents suffer from a newly diagnosed condition and made a mistake, notified Parkview of it < 24 hours. I grade the experience of resolution of our problem as one of the worst of my life. It was gross. I found myself having to assert myself strongly in defense of my parents' situation. Management ultimately offered a reasonable solution, but to get there, against our previously friendly sales rep was ... unforgettable. One person, she knows who she is, demonstrated Texas hospitality, common sense and compassion, for which I am very grateful, especially given the comparative conflict with the rest of the team. She called after hours one evening and brought a smile to my face as she completed the resolution with kindness and ... empathy. If it was only about our *sales rep* who gave us the tour, my grade would be one star. She was not nice, at all. The *other person* who called me late at night and was so very kind, and resolved our dilemma completely, raises the rating to what I consider a fair three stars.

RICK FUGATE

We are considering moving here. They are remodeling the rooms as each is re-let. The prices are inline with other nice Independant Living apartments with decent meals included in the rent. We old folks can bore each other here by telling them who we used to be.

Robyn Delahunt

My dad just moved to Parkview and he felt at home immediately! The apartments are warm and spacious and the entire facility is beautiful! For adult children looking for a senior living facility for their senior parent, please add Parkview to your short list for consideration! You and your parent will not be disappointed!

Susan Hall

The food is often poorly prepared. For instance mashed potatoes are Inconsistent. I have lived here almost 5 years. Two years ago new management took over,raised rents on new rentals and cheapened the food. Things that were once amenities are now charged for.