Best Western Plus Emory At Lake Fork Inn & Suites

Missy Shaw

The staff stole my clothes! I accidentally left several dress shirts hanging in my closet. After arriving home 10 hours later, I realized my mistake and immediately called the hotel. They told me that housekeeping had gone for the day and said they would call me the next day. After waiting without receiving a phone call, I had to call back again the next day. They told me the lady that cleaned my room was off that day and they would call me the next day when she got back. After waiting another day to receive a phone call from the hotel to no avail, I called again and was given the same story for the third day in a row. They did tell me that my clothes were not in the lost & found where they should be upon accidentally leaving them in the room. I was told that protocol was to leave any clothes found in the rooms in their lost & found. If no one claimed them within 30 days, they would be given to the staff. On the fourth day, still no phone call! I called again late in the day. I was told the day shift staff would have the info on my inquiry, and I would have to call back when they were in as they had left for the day. On the fifth day, the hotel called me to tell me that my clothes were not there. They treated me as if I was lying about the situation. Up until this point, I had been told by several employees that they went to the room and there was nothing there, not my shirts, not my personal hangers they were on - nothing! On this day, they did tell me that the housekeeper finally said to them that my personal clothes hangers were there, but the hangers were empty. That was new news because up until then; they just kept telling me there was absolutely no sign of the shirts. I told them that whoever cleaned that room had to have taken them. They told me that was not likely since the lady that cleaned my room was an older Hispanic woman who spoke little English. Other than being treated as if I was lying about the situation, that was the only response I received. I asked to speak to a general manager. They told me they would have the general manager call me back. As you can imagine, I've heard nothing from them since! My mistake for accidentally leaving my shirts in the room, but I would never have imagined they would have stolen them from me. I couldn't possibly recommend that anyone stays here!

raj j

This is the third time we've stayed here. They went above and beyond. The breakfast was warm and yummy. They actually have traditional house keeping. That was a pleasant surprise. We used the pool/ hot tub, laundry machines and ice machine. All was just right. I arrived with my parents. Upon arrival the staff was friendly and quick to get us checked in . The room was a nice size and clean . Location is next to several restaurants and THEY ALSO HAVE THEIR OWN restaurant INSIDE the HOTEL ! The location does offer a hot Breakfast with several options to chose from. DEFINITELY STAYING AGAIN !

Michelle Wallace

Overall look of hotel was modern and clean! Room was as well! Bed was tight and so perfectly made couldn't find a wrinkle anywhere!! Tub was squeaky clean as well as all the lien and fresh towels! All staff were helpful and accommodating and was even given a sneak peak of the newest addition: THE FOOD AVENUE RESTAURANT!! Room service, dine in, carry out so many choices for a much needed area of Emory Texas! Will definitely be coming back and checking out that dining experience as well!

Trinity Woods

Do not be fooled by the appearance of this place. The people and grounds may look nice. Stayed here last night and within two hours of sleeping started itching terribly. I woke up from the itching. Turned the lights on to find bed bugs tearing me up! Do NOT STAY HERE!!! Took a shower and left what I was wearing there hoping not to carry these monsters home. 😳🤬