Jacob's Liquor Sachse

Joseph Karoki

I really had a terrible experience here this evening. One of the 3 associates working tonight was unnecessarily rude and disrespectful. Completely unprovoked and I am wondering if he was intoxicated. Came in to just buy some cigars. I would not recommend this place to people of color because they seem to give others better service than they do us.

Jennifer Delahoussaye

My new fav liquor store! So my door dasher delivered the wrong bottle and I called them and asked if I could bring it back to exchange it and they came to me!!! If I could give them 10 stars I would. Their customer service is top tier! Not to mention it’s the day before thanksgiving, so I KNOW they’re super busy and they still went out of their way for me. Also, their prices are very great for this area. Shop here!!

Alex Vance

Jacob’s is hands down my goto store after the experience I had tonight. I ordered some beer and champagne off of Drizzly and apparently they were having systems issues and never issued a driver. The owner gave me a call and asked me to cancel and reissue the order thinking it might solve the problem. We did that and sure enough the same issue popped up again. He called me back again and asked me to cancel the order and apologized many times for this issue even though it’s out of their control. Finally, he got everything squared away and everything was made right! I was shocked and amazed at the above and beyond customer service. These guys are already doing me favors by custom ordering hard to find items for me, and then they top it off with this? I fully expected to have to drive up there (not a huge deal and was totally fine with the idea), but he insisted to make it right (again, this wasn’t even their problem)! Cannot be happy enough with how these guys treated us and went way above and beyond for us! On top of all of this, Jacob’s has fair prices on hard to find items and a fantastic selection. You won’t go wrong shopping at Jacob’s!

The Real Skillman

The service at this liquor store is beyond incredible. I have always left satisfied and happy I made a purchase at this store. If you feel the need to try something new don't be afraid to ask the team if they have a recommendation. They are very knowledgeable on their liquor and will assist you any way they can. 10/10 will buy from again.