Surestay Hotel By Best Western Terrell

Calen Lee

The staff here are amazing. Despite the building being old, they have kept it well maintained. The rooms were clean, and the staff were very welcoming. When I had an issue with my internet signal, I called their tech support, and though it took a little while, the agent was helpful the entire time. The staff here made it feel as though I was their top priority. With the affordable price here, i will definitely stay here again.

JoAnna D

While moving from Texas to another state, we stayed at this location on multiple occasions, and the cleanliness is exceptional! These ladies: Maria, Ruby and Elisabeth go above and beyond to ensure guests have a pleasant stay. All of this is done with smiles on their faces and quiet efficiency. HIGHLY RECOMMEND!

Hayley Drawdy

Good price. Front desk & Manager we’re very unprofessional. Seems as if nobody really knows how to train someone properly or do their job correctly. Will NOT waste another dime here. You shouldn’t either. They hire cheap handyman’s to fix their rooms, (just look at the walls when the sunlight hits them), told them specifically that my husband and I had covid, well When we extended our stay, they said one of us had to come to the office and when I did she said we could not stay there.

Jeremiah Smith

Incredibly nosy and forceful house keeping. Will call every morning at 8am, bang on your door and won't leave you alone. To top it off, they don't speak a lick of English. When they clean they rummage through all your stuff and throw away personal items. I checked out 3 days early because a decent night's sleep is simply impossible here. Very rude staff as well. Any attempt to address the problem is met with hostility and legal threats. Save yourself money and headache and go somewhere else.