Furniture One | Terrell TX

Jackie Blanchard

I bought a reclining loveseat and sofa set from this location and had an excellent experience at the store. They came to deliver and set up the couch at my home. They assembled it, plugged it in and made sure it worked (on one side of the couch). I asked them if it was ready to be used and was told yes. They left and later that evening, I used the recliner on the couch. Upon putting the recliner back down, I heard a weird noise and it SEVERED the cord (just by moving the couch back to the upright position.) I immediately messaged the customer service department and asked what my options were. Ive been given the run around for over a month (almost 2) then, i had guests over who reclined my loveseat, and the same exact thing happened except it happened upon reclining the loveseat so my loveseat is stuck in an open position and today I was told they will not have the parts until December. I told them I cannot have my loveseat like this for months, especially with holidays coming up (the entire reason I bought a new couch to begin with) but they said it’s not covered under warranty because “I said I moved the couch to see what was going on with the cords” AFTER it was already broken to find that they were severed. Do not buy from here if you expect a good warranty or good customer service. I would give 0 stars if I could.

Autumn Wick

Went yesterday to look at new couches, James was very helpful but wasnt bugging us like other salesmen at other stores. He was super helpful at getting us exactly what we wanted and even helped us pick some things out for our next purchase! Highly recommend Furniture One in Terrell.

Lindsey Kingston

Best customer service ever! I was shopping for living room and bedroom furniture on limited funds. Walter was so helpful and attentive. He worked really hard to keep me within my budget and I got everything I needed at a reasonable price! I couldn’t have hoped for a better experience! If your in need of furniture... this is the store to shop with. They offer no credit financing with just $49 down. Got my furniture delivered in a few days! Thanks Walter!! I’ll be back for my dining next.

D Kearley

Extremely helpful and friendly store! I had very specific requirements for my home and a gentleman named Walter went above and beyond the call of duty to help me! I will continue to purchase my furniture from Walter and will HIGHLY RECOMMEND Furniture One in Terrell!