Sears Appliance Repair

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courteous and reliable fix the dryer in the same day

Jenni Caruso

The technician was extremely professional, and informative. He did a great job, and was very friendly. I really appreciate the great service. Thank you Sears!

David Arrich

The repair technician is excellent - 5-star performance. However, after 4 calls the ice maker still does not work. Guess the troubleshooter will have to order another box of controller boards for him to install. I do not recommend Kitchen Aid anything. The dishwasher crapped out as well and after 4-months of no service, I fired the local contractor and repaired it myself. I'll only deal with Sears-trained personnel in my area. Problem is the lead time and available personnel. It's several weeks from scheduling to repairs. Before this, it was the refrigerator section. KA is Just a fancy Whirlpool. Too many points of failure in these new machines. I'm not happy with the reliability of their machines. Too bad too. They're well-designed feature-wise but "under the hood," it's definitely questionable.

jean marquez

In May my washer stopped working. Because the product is still under warranty I was confident that it would be take care of. Most of our appliances are from Sears and we've only been happy with them and their service. Unfortunately, the service I've received with my washer has been horrific. The first repair person replaced various parts and the washer still didn't work. That was after two trips out and two cancelled appointments. He was advices to order the parts all over again and try again. The following appointment was cancelled. On the rescheduled appointment, a new technician came out and he had no idea what was going on with my washer. I had to explain what was going on... Which at this point I don't really know what's going on! He did what he could with the parts that had arrived and when the washer still wasn't working he called his manager quite a few times. The manager never answered or called back so the technician watched a YouTube video on how to fix my washer. He thought he fixed it had me sign that the job was complete and left. I eagerly went to wash clothes and to my horror the washer was broken in a new way, it won't even turn on. I tried to reset it and it still didn't work. Now it makes funny sounds and trickles out water and all the lights light up. I called Sears right after and was told the technician would come out the following day. The technician confirmed my appointment the next day and then quickly canceled. Now I have to wait until July 17th to have another technician come out and see what's going on. Talking to Sears via their 1-800 number is a nightmare! I was transferred at least six or seven different times, no one could help me.