Sears Appliance Repair

gale webber

Twice the Sears technician has successfully fixed my appliances after another company couldn't or wouldn't.

Carleton Enloe

I feel the service received was not entirely professional and we were overcharged.

Judy Flynn

We have a seventeen year old Kenmore washer and dryer and have been receiving very good service (mostly maintenance) through those years. This visit was for our washer which stopped working.. When my husband called to make the service appointment the representative told my husband it sounded as though the water pump had gone out and my husband agreed with that assessment. The service man arrived 8 days later and his assessment of the problem was that the water pump had failed and needed replacement. and he would have to order the pump and come back in 8 days to replace it. This information was very disturbing to me because we were already pretty sure the pump had failed and so I would feel that there would have been a pump that fit my washer on the truck. (Sears knows my washer well and knows what pump is needed I am sure). This failure to supply a pump on the truck means that the service man must visit twice to our house and that we must be without a washer for more than 2 weeks! I did call and register my complaint before and I am hoping this will not happen to others. We have been very happy with the service to our Kenmore products (washer, dryer and refrigerator over these 17 years . The cost of the maintenance agreement is very high but we have paid it. We know the agreement states that if it appliance cannot be repaired it will be replaced and we have been thinking our appliances are probably reaching the end of their lives but since we have had such a long delay in this repair, with no washer, we have decided to buy a new washer and dryer. After research at consumer reports we have decided to buy Kenmore again because we do trust the products. I believe our service agreement with the old appliances will either be refunded or added to our new appliances. I am hoping we will continue to have very good service to our important home appliances from Sears.

robin “chmf” hoppes

The tech we had was very informative on our dryer issue. On the first visit he diagnosed the problems and placed the parts order, total time was less than an hour. About a week later the parts sowed up and he was scheduled to be here 2 days later and was prompt.On his second visit he was also finished in less than an hour. My wife and I are very satisfied with our service experience, which is a good feeling since we just purchased a new fridge from Sears, with an extended service warranty. We live in a rural area nearly 25 miles from the city, so their ability to keep appointments was a good sign. So far, so good. A happy customer