Hallmark Corporate

Sara Parker

wow! my sister sent me the same birthday card and the different in size and price is striking! guess which one is more expensive? the smaller one of course! in 2 years hallmark increased the card price by 9% and reduced the size by 12%.

Bill L

HORRIBLE CUSTOMER SERVICE! Avoid Hallmark.com at all costs if you expect to get what you ordered. On December 29, I ordered 14 packs of New Year's cards to be delivered between January 6-8 to a local Hallmark shop. A shipment notification email was received, but none to say it arrived. On January 9, I called the local shop. They told me that one package was there, but another was expected and promised to call when it arrived. A WEEK later, I still hadn't received a call, so on January 15, I called the shop again. This time, the associate told me a box was there and that the order was complete. When I inquired as to being told a second box was missing a week ago, I was told "they must have been looking at something online." Annoyed and unsure, I called Hallmark's 800 number and spoke with a laughably titled "customer care advocate" who confirmed that there were three packages (one via FedEx and two via USPS), all of which were showing as delivered but he called the local store to confirm what I had already been told -- only one was there. I requested that a new order be sent direct to my home via overnight shipping, which was met with "I'll never get overnight shipping approved after which I asked if there was a supervisor there who could make such a decision. He said there was and transferred me, which of course required a lot of time on hold. I was connected to "Ethan" who said he was not a supervisor, but attempted to help and proved only to be less helpful than the first guy. Turns out that they were completely out of the cards. Only after I prompted did he check to see if they had ANY New Year's cards left and they didn't. The world's supposedly preeminent greeting card company had nothing ... not even to fix their own mistake. Retailers likely have some but these "Care Advocates" were far more interested in giving an easy refund and losing a customer for life, than going the extra mile and keeping a customer. Additionally, they listened poorly. I had to repeat and re-ask questions multiple times. I expected much more from a US-based company that has a reputation for high standards and US-based "Care advocates." Incredibly disappointing.

Michelle Taylor

If I could give a minus 10 stars I would as I brought 15.00 worth of cards October 25th & the person they were purchased for passed away. I was told tuff we aren’t taking them back it doesn’t matter the bag was never opened nor does it matter that the receipt is in pristine condition I thought Hallmarks whole deal was about showing people how much they care about the human race. I guess it’s only relevant to them when they can make the premiums off of their cards & they only care for 90 days. So be fair warned if you buy anything from them & it’s been 90 days it doesn’t matter to them as 90 days is how long they guarantee they care. Ridiculous the thought of Hallmark now makes me ill congratulations Hallmark I’ve been a member for 22 years until 2/3/2020 & this was in KC INDEPENDENCE CENTER TO BE EXACT DAY AFTER THE BIG SUPER BOWL WIN! Just wow!👎👎👎👎👎👎

A M

Applied at two stores in CT. I was very honest with them and told them I don't climb ladders due to a very personal reason. ( I lost someone very close to me in a ladder accident. ) However, I have a lot of retail and customer service experience and won awards in excellence. This company won't hire me. Also I have a lot of cashiering experience. They could've had a great employee. Their loss! I won't do business with Hallmark anymore.! They seem heartless!