Carl's Jr.

Enoch G

Untrained staffs, attitude for no apparent reason. I usually lose my appetite after ordering here, So there is no point of going here to order some food. Don't want that energy in my food.

Matthew McCarthy

My fiancé and went here at 10:54pm the other night and had one of the worst fast food experiences ever, which is really sad since typically Carl's Jr has some of the best quality fast food around. Our order took longer than expected because they had to cook my chicken strips fresh, but they made the milkshake first and oddly enough it was already melted when wet got it, but we didn't say anything and just waited. We get our food and I quickly looked in the bag and it appeared everything was there so we headed home down the street. After we get home we notice my fiancé's missing her large fry and I ordered the gold digger chicken sandwich but after taking a bite realized I received the regular hand breaded chicken sandwich instead. By this time her milkshake was completely melted as we headed back to Carl's Jr. We tell the woman at the window what happened and she asked for our receipt and said to give her the bag of food and that she would remake the order (I also had a half eaten big Carl in the bag). Another woman comes back after some time and hands us the bag back and says sorry about that. So I check the bag and my chicken sandwich was remade correctly and a large fry was added, but I noticed my burger was missing, so I asked her where it was and she said I ate half of it so she wasn't going to remake it. Confused (because the other woman told us she would remake the whole order for us) I asked if I could have it back then, and she was just like holding it in her hand looking at it and was just like "you want this back? Ok sure" or something nonchalant like that. She hands the burger back I ask if she can remake the shake since it was already melted when we first received it, and she told me the machine wasn't working now, everything is melted. I then asked if I could pay for a large criss cut fry so we could at least have something hot and fresh at this point so she took my card and 5min later or so returned with the fries but no receipt. I asked for the receipt then and she went and found the old receipt and gave it to me which I found odd since I asked for the receipt for the criss cut fry. I didn't feel like doing the back and forth anymore so we just left after that. I hate to leave a review like this, especially since my fiancé and I used to work in the service industry, but this customer service this night was some of the worst I've ever received. Literally any other fast food restaurant when something was wrong with my order and they told me they would remake the order, they remade the entire order, so everything was prepared hot and fresh together, not one thing so everything else is cold except for the one new item they forgot to make. I hope management sees this and works with their employees on better customer service skills, our cashier (Elia M) was not friendly at all either and was acting like we were the ones in the wrong even though we paid $40+ for a meal that was prepared incorrectly. We will never go to this location again, I'll drive the extra 15 or 20min to another one outside of Santa Monica if I have to, but it won't be for awhile though, which is a shame because Carl's Jr used to be my favorite fast food burger restaurant but I don't know anymore. This whole interaction really left us feeling weird about coming back.

Florian Chaur

The location was very nice, the only thing that bothered me was that the cashier was very slow at work. I feel like the drive in gets the main attention. Orherweise the food was good and the place very clean. The toilet ist pretty small tbh. Would recommend.

Tony Gostomski

Posting through the window, the place was disgustingly dirty. I should have taken that as a sign and pulled away. Good was cold. Burger was both fried to a hard puck AND cold. Felt sick to my stomach later. NEVER going back.