Irvine Pet Complex

Rob Rubens

I moved from the Chicagoland area to California just over 11 years ago. Back in Illinois we had a multi-pet-generational history with our family veterinarian of 30+ years. Moving to California brought with it a unique challenge: finding a clinic and a vet we could trust with our feline and canine family members' health. This was a real struggle for many years in Southern California: inflated vet bills, recommendations for batteries of tests, referrals for more expensive and oftentimes unnecessary procedures on the animals, administrative confusion (not knowing why we were there despite having made the appointment and confirmed it for the exact pet and ailment multiple times), 4-7 hour wait times, unprofessional staff (we've had managers tell us it would be weeks before they could see our sick pet, then become ill-tempered without reason) - - - the list goes on. I had pretty much given up hope on finding an ethical or professional veterinary clinic in the state. That is until Stephanie L. at Gallant referred me to Irvine Pet Complex. After working with Randy, Dr. Maki, and Dr. K, I feel relieved. Your clinic was our third opinion on Jax, our soon to be seven year old Doberman, who means the world to us. Having been diagnosed with benign prostate hyperplasia but receiving several conflicting professional recommendations, it was a breath of fresh air to work with your team. From start to finish, Randy was a rockstar. He returns phone calls, answers emails, and is extremely professional (you have an asset on your team)! Then working with Doctors Maki, Smith (who I didn't have the pleasure to meet but he performed the surgery on Jax) and Kirollos, I was very impressed. These folks are all top notch, not just their CVs - which are equally impressive - but their bedside manners and overall professionalism. They truly treated us with dignity and respect; they walked the walk to demonstrate the importance of a relationship and just how serious our pet's health was to them. We were not just another transaction. I feel strongly that positive feedback is at least as important, if not more, than constructive. Please share with the doctors, nurses, surgeon, and Randy - who have all positively impacted Jax's and our lives - just how appreciative of them we are. You guys are a rock star team, and as long as we are in Southern California, we'll be coming back to you and referring others your way!

Kim Moye-Reyes

I have been taking my dogs to Irvine Pet Complex now Irvine Pet Hospital over the last 20 plus years, and I've also boarded there. I will never go there again! I can remember being prescribed an oral medication for one of my dogs that cost me something like $25. I looked up the medication and found it to be an over the counter at CVS for $7. Recently, I took my dog in for a skin condition that was treated once before. This time the doctor wanted to do all kinds of unnecessary tests. I declined. He gave me a product to use that worked well, it was $35. The problem cleared up but slowly came back so I went and purchased another bottle. I decided to Google the product and found it at PetSmart for under $20 and available all over the internet for purchase. I was so disappointed that I called and got a refund. I wanted to take my dog in again because this skin condition continues to come back and asked over the phone if there was something systemic that could be prescribed. It just seems to me that the doctor doesn't know what he's looking at or what various skin conditions look like. Why can't they do their best? I honestly feel that the small animal veterinarian business is such a scam business! I use a large animal vet for my horse and have never had any issues and totally trust him and will just have him treat my dog from now on. And by the way... The office staff sucks!!!!

Steve Robbins

Recently this vet has turned predatory and aggressively tries to upsell you and charge for services not needed. They are very pushy with their yearly club membership which does not yield savings for the average pet owner. I understand preventative medicine, but they were recommending unnecessary treatment for my cat, confirmed by another vet. They're like a bad car mechanic, inventing problems that you can't say no to because that means you don't care about your pet's health. Take your business elsewhere.

Group Anonymous

Any other veterinarian is usually a month out, but besides that I love all the professionals here. I wouldn’t go anywhere else unless they recommended me.