24 Hour Fitness

shAi Dawn

Right now they are having a problem with a year or more of unfixed leaks which is causing black mold. Extremely concerning to say the least. Who knows how many spores are being released in here.

Jordan Cervantes

Summary: Save yourself the trouble and try another location or company all together because there’s much better offered elsewhere in LA. Worn down weights and machines, cleanliness isn’t top priority, musky, and didn’t feel that members were their top priority. Received a 3 day guest pass and completed a 1.5 hr workout on day 1. Wasn’t impressed but wanted to give them another try. Arrived the 2nd day and was told that management would not honor guest passes anymore because they wanted to focus on new members for the new year. I was considering on purchasing the platinum membership so I can go to any location I wanted. After seeing other complaints and my own experience, I wouldn’t consider 24 hour fitness in the future.

Ariel Ríos

Nov 29 I was charged for personal training sessions past the four I signed up and agreed to! I spoke with my personal trainer within two days and he told he notified corporate the previous week that personal training sessions wouldn't be continuing past four. He said he saw I was charged and flagged it to corporate and I should hopefully receive my refund soon. I received no email or communication from corporate within the week so I followed up again with the gym staff. I talked to the person at the front and explained I had been charged $340 for a service I was not using and I had only signed up for a total of 4 sessions. I asked if there is a number I can reach corporate and she said no but that she would send an email. It is now mid December and we're 10 days away from Xmas and guess who I still haven't heard from about the $340 I've been robbed. Corporate. Why has it been over two weeks and I have received 0 communication regarding this issue? I even tried filing for support via the app and got sent a different form to full out to reach a different support. Why is it so difficult to reach corporate? Where are your phone numbers listed? Talking to my gym staff hasn't been helpful. This kind of situation makes me not want to renew my membership and terminate my current membership early. Corporate please contact me ASAP. An unhappy customer

Jo An Merino

Great place to workout. Good coaches and instructors. Unfortunately, they dont keep the club as clean as they should (dust bunnies and hair all over the exercise room) and the air conditioning has been broken ever since the club reopened. Its had to do cardio under these circumstances.