UCLA Health Westlake Village Primary & Specialty Care

Simina Florea

I am so sad I have to give such a low review but I am deeply saddened about this entire situation and I don't think I am going to set foot in a UCLA facility, although my doctor was great. Firstly for an anual exam the bill came back to 537$ Secondly, I cannot get this guys to take their money from my insurance. Mind you, I have 2 insurances and they do not check the second insurance (which is actually the primary one and for which I already reached the deductible ) in order to get their bill pay.

Sy Sussman

I am writing this review before setting foot in the facility. My doctor referred me to the podiatrist at this site. I made an appointment and then tried to find out how much I would be billed for the visit. 10 phone calls and an hour or two of wait time later and I still have no answer.

Joe Stuart

This was my first visit to a UCLA Medical Center and was very impressed with my new doctor, Dr. Heitmann, and the personalized service by all of the staff. This is a busy place, meaning there are lots of patients coming and going, but that did not stop the doctor from taking the time to talk to me, thoroughly understand my situation, and take the appropriate steps from there. I am also impressed with the follow-through and responsiveness of the staff and particularly the doctor's medical assistant.

Susan Weil

I went in for a physical in January. I gave them my insurance card, informing them that I had a new "Obamacare" plan and that my physical was free. They verified my insurance, I saw the doctor, and they have been trying to collect money from me ever since. First they tried to get $650 from me and now they are trying to get $405 from me. They verified my insurance, I told them it was free they decided not to take Covered California - apparently after my visit but before they billed me and are illegally trying to collect on care that was free when it was rendered! Outrageous! Now the office manager is "in meetings all day" when I call, so I'm doing what I have to in order to straighten this out. The Medical Board and Insurance Commission are next on my list. Oh, and my doctor NEVER calls me back, no matter how many messages I leave or even if I say it's regarding my medications. She was a great doctor before she went back to UCLA.