GameStop

Doug Bryant

Don't bother taking something in to plug in and test (used cords you purchase from them) cause they won't do it. I just wasted time and gas going to purchase a used Xbox cord they wouldn't test on my Xbox first.

L.A. GiZmO

Great customer service! Manager Liz was amazing answering my questions and ringing me for my purchase I did. Will definitely be coming back.

csmather77

Dang that employee sure could talk fast, but he was very well educated on the product in the store. Answered all my questions, shared a few insights and was very polite. The store was cleaned and presentable. Shelves seemed well stock, and to my supervise they had more collectables or toys. Was very nice.

Doug

I feel like being a liar is a prerequisite for a job at this store. I’ve overheard them lying to customers from time to time, and I’ve been lied to, but have let it go. However, I recently caught them lying to me again, thanks to me going to a different GameStop immediately after having a bad experience here, and I finally had enough. There’s a game they had that was a different price online than in-store, but it didn’t specify online only. So, they matched the price, and then I asked if I could use my $5 monthly reward as well, and I was about to ask if I could also stack my reward from the points I traded in, but he immediately cut me off and insisted the system just wouldn’t let him do it. He said matching the price was a coupon and the system won’t let him stack things on a coupon. First of all, a price-match is not a coupon, it’s a price adjustment, which I told him, but he didn’t want to hear anything I had to say, so I left. I was so angry, I went to another store close to me and they did the price match, and I was just going to go ahead and just pay that and forget about my rewards. I just didn’t want to give this store my business. The employee at the other store asked me if I wanted to use my $5 and my points reward, without me even having to mention it. So, clearly the system does allow it and the other guy just didn’t want to help me, and thought I would believe his lie. Now, perhaps it’s against policy to stack rewards, and maybe this other employee went against that policy, but I would’ve accepted it if the first guy told me it was against policy, but he instead chose to lie and say the system physically wouldn’t let him. I will never shop at this particular store again.