OMEGA Boutique - Beverly Center

Giuseppe Camilleri

Customer service at this store (Beverly center) is Horrendous! I waited 20 mins and still was not able to get assistance from any of the two employees there. A former concierge here and I wanted to take this moment to express myself on how I felt. I wonder how they got hired. I asked for pricing on a specific watch and the representative didn't even offer to show me the watch. Obviously he did not want to make the sale. The new guy, i suppose with the shaved hair on the sides. Please give your job to someone else who really can do a better job than this. I needed a quick buff on my Omega watch and they didn't care. After leaving and waiting for so long, the rep.runs outside the store trying to catch up with me to fix the problem. The damage was done already. This is unacceptable! I shall find elsewhere to spend the money.

Darwin Gabourel

From when I first entered Omega Beverly Center, I felt welcomed. The staff was incredibly attentive to my wants, working with me to make the best purchase. I didn’t once feel pressured or rushed in my decision making with the whole process being very calm. The Omega staff extended an open arm to make this deal; everything from the decision making to the transaction ran smoothly. My expectations were not only met, but wildly exceeded. The packaging and included gifts showed a much appreciated sense of consideration. I feel as though I am a part of the Omega family and will be returning to this store for all future purchases despite the immense distance. It took going across the country to find such immaculate customer service, but was more than worthwhile. I’d especially like to thank Raymond and Yanni for making this dream purchase so surreal and undisturbed.

Andrew Tang

I purchased 2 Omegas from the Beverly boutique this month. Nikkie Chan is the sales professional that helped me with both purchase of the Speedmaster 3861 as well as the SMP 300M. The experience and service I received from Omega is far superior than any other major luxury brand! A week after purchasing the 42MM SMP I began to notice the watch being too big for my 6.25 wrist and the watch has lost significant wrist time due to the weight and uncomfortable fit on my small wrist. I called and went back in the boutique hoping I could possibly exchange the SMP for a mid-size Seamaster. Upon arriving, Raymond was assisting another client with her inquiries regarding her piece and I was greeted by another associate in the boutique who offered me a fine bottle of water. Few minutes later, Raymond closely inspected my SMP for no significant signs of scratches and wear (the watch has only been worn 3 times and I’m super careful with all my watches), we then moved forward with an exchange for the 38MM AT. During this whole visit, Raymond and I along with another male associate discussed about how the watch industry has evolved during the pandemic, as well as some current events that occurred in the past week. Super easygoing and knowledge gentlemen, running the entire showroom floor all by himself and assisted me within minutes upon arrival. Nonetheless, the Beverly Omega Boutique will be my go to location for all my future purchases from Omega. I will certainly recommend this boutique to anyone that is interested in getting an Omega! Superb service and courteous sales professional! Thank you Nikkie and Raymond! As well as the other professionals that provided me with a bottle of water and sized my watch! Best, Andrew

Jamie Williams

I had my first visit in any Omega store. My expectation was to go in buy a watch and then go. But Raymond Malekan made this experience a life lifetime to remember. He made me realize why a watch is such a sentimental piece to buy. I was tearing up and not because of the price. 😉. He made me an Omega family. Now, I thinking on me next purchase. Thanks Raymond.