El Pollo Loco

Philippe Poitry

Horrible costumer service. They consistently forget things, they are sleeping, they don’t care what you tell them, they are just not polite at all at this location. Whenever I go there I can feel the depression in there. I just always wonder why they hire manager .. for what lol

Priscilla Gonzalez

Horrible customer service. Told a male cashier if my order was ready and he said they were still preparing it. I waited for my name to be called but never was. I had to go back to the counter when the lady turned around and began cleaning. The same male cashier noticed I was back but didn’t bother to help me. The lady kept her back towards me so I had to call for her attention. When I asked again if my order was ready she acted as if she didn’t knew I was here for the pickup and handed me the to go bag that has been sitting there. I come here often so it’s not surprising the lady who hands out the orders acted the way she did. They really need to retrain their employees about customer service especially the ones that interact with the public. I do want to mention that I was contacted by the store about what happened but I still want to write a review of my experience. This is not the first time their service was back but after this experience I will not be coming back to this location.

Phillip V. Garcia

The only down side of this place , is they only had one person handling orders . But the food was very good and Healthy

Mike Yang

I like El Pollo Loco but this particular store has serious quality control problem. The chicken are frequently dry and/or over burnt. The Spanish rice is always mixed with hard/tough grain and their cilantro and avocado looks like rotten most of time. Come on, you can do much better. El Pollo Loco is used to be my favorite chicken restaurant.