HoovesandPaws.com

Jenny grape leaves arabic

I've always loved this place! Great people and very helpful. Been shopping there for 20 years at least.

allen meyer

Stay very far from these crooks. If i could give a no star. I ordered something from them on Amazon. The usps tracking was created. They said it was shipped. It wasn't. They said waiting on a shipment. False cause they say they in stock on Amazon. What a bunch of liars and scam artists.

Michele Meyer

This company sucks. I received a pair of gloves that were ordered from them through a gift exchange. They were too small, so I contacted the company to exchange them. I was told to put them back into the package, write "refused" on it and take it to the post office. They also charge a $5.95 "repackaging cost". The gloves were fake suede, overpriced at $24, and I wouldn't have purchased them in the first place. I could just send them back, (but it would take less effort to throw them away) or pay $5.95 for gloves that I really don't want. Edit: So I sent the gloves back. A month later I had not heard anything, so I called. After a considerable amount of time on the phone trying to convince the person who answered the phone that I had indeed sent them back I was finally able to talk to the owner, Gail Nunn. She also told me that she didn't have any record of receiveing the gloves, perhaps it was another company of the same name. (Yeah , right) Luckily I had the cancelled check. At that point she couldn't deny it, so she sent me another pair, but I had requested a Mens' size, but they sent Womens', which were still too small. I called them and asked whether I could just choose something else on the site of similar value, but they refused. Elise, with whom I spoke, told me that they could only refund the original purchaser. Since it was purchased on a Facebook gift exchange, I didn't know the person who bought them, but Elise told me that she would talk to the purchaser. I called them back tonight, finally talking with the owner. She told me that they had refunded the purchaser, but had not talked to her. So the purchaser would get the refund, but would not know why. Then she hung up on me. When I tried to call back I got a generic answering machine message. This company is unbelievably unprofessional. They try to avoid paying return postage by telling customers to write "refused" on the opened package. This is fraud. Not surprising. I have contacted Amazon and filed a complaint against My Hooves and Paws. I would suggest that others do the same. Companies such as this one should not be allowed to do business on Amazon.

Merideth Powers

Just here to say the same thing everyone else has. We ordered off of Amazon and were given an arrival date. Arrival date came and went out tracking into usps site directly and it was showing as it hadn’t even made it to the post office. Contacted the company through amazon and got word for word almost what everyone over the last two years has gotten from them. Thankfully I read the reviews and instead of waiting further for an item that probably wouldn’t have come we canceled the order and Amazon refunded us our money. I’m surprised Amazon still uses them as a third party seller considering they’ve been scamming people for this long.