Williams-Sonoma

Jennifer Ziegler

Lovely store and very nice employees, however I was rather shocked at their attire. When I walked in there was a woman behind the register in a light pink jogging suit. My first thought was that a customer was back there raiding the cash register. When she asked 'how can I help you', I was absolutely shocked. Since when is a jogging suit proper attire for a work establishment, especially one as bougouis as Williams-Sonoma?! The other employee working in the store had jeans and a sweatshirt on. They may want to work on their appearance if they want to continue entertaining high class clientele.

Eric W

Sam the manager and her staffs don’t really care about customer service. I got a set of cookware at another store. It’s a final sale item due to huge discount. I got home and one of the lids is damaged and I want to the Pasadena store to see if can be replaced and I was told no because it’s from another store and it would make their item harder to sale since it will be missing a lid for their set (which is already missing 3 lids and a 3 qt sauce pan). Instead, they would break up the set and sale it individually. Overall, my experience with the Pasadena store is bad. Unlike the Thousand Oaks store. Super friendly staffs, very attentive and not trying to sale me stuff but giving me the room to think what I want to buy.

Æbîlēne HNrs

Nice items on sale because of the Christmas season. Missing the complimentary hot chocolate or coffee or samples of newly baked goodies. Staff are usually nice and accommodating.

David Piraino

Bought 2 all-clad pans here on sale for a great price. We love our pans. We were greeted with a small and walked in a thoroughly clean store fully stocked. The only issue is that parking is limited for this location. Would definitely come to this location again. Highly recommend!