Braum's Ice Cream & Dairy Store

Vickie Nevins

First let me say, my previous experiences have been good since 2016. Placed a drive-thru order for a California everything bagel to try something new for me and biscuits and gravy for my husband. Window person seemed new and trying. He was very polite. We weren't asked which protein for the bagel. It was a new item for us. Sausage by default (as we discovered upon asking when order was handled to us at window #2, although the corp picture indicates something like ham. We asked if we could get one with bacon. We explained we weren't asked, and if we could, we would like to have bacon. The sandwich was retrieved and the sometime later returned, bagel and wrapper (interior and exterior) a complete mess of avocado/guacamole? Everywhere. At that point, requested a refund. Would it been too difficult to just make a new sandwich, or at least change the wrappers? It was obvious that the sausage was extracted from the sandwich and bacon added to same sandwich by the mess all over the top of the bagel and the outside of the wrapper. It may have changed, but i was taught after food goes out the window, it can't be reserved. At the very least, trying to clean up the sloppy mess the avocado mixture made, would have helped. Lady Manager appeared very apologetic (as if she was frightened). Side note, we were being patient, not yelling, just trying to explain so she would understand why a refund. We appreciate those who work in the food service industry and try to express kindness with every encounter. Tip always. Call in to Management to let them know when we have good+ customer service. At that point, I lost the desire to try the bagel, or fight all the avocado smear and I did not want my husband to eat cold biscuits and gravy after that; nor having to have a new bagel made lengthening my husband's wait for his breakfast (not offered). Nor did i want a resentment bagel AND have my husband eat cold food. He also did not want to eat alone while we had to figure out a new option for my breakfast. I say this for a bit of insight as how one person can make a difference. We travel extensively and 90% of our meals are from a restaurant. Thank you for the prompt refund.

Harold Bishop

There is an unbelievable selection of ice cream flavors. Both myself and my family enjoy the offerings in this store. They have no sugar added as well as regular ice cream for sale.

Jordyn Johnson

I LOVE the milkshake from Braum's Ice Cream because it's so creamy and it perfectly fits in the cup every time! I recommend this wonderful parlor for those who look lack finding a good burger joint. Yep, there's burgers too!

Scott Mathos

Love this place. Nostalgic for me. They do have some pretty decent ice cream. I got a breakfast bagel this morning that was awesome. Wish I had one closer than an hour away.