HERMÈS Miami Design District Store

joy bhichika

I love this Hermes location. They have a valet right in front of the store which is very convenient. Staffs that worked here was very nice and friendly. You don’t need to make an appointment or form the lines to be able to get inside like other Hermes locations. The process of me getting my dream bag went very smooth. They have quite a good inventory compared to many stores that I’ve visited. They also have ST Louis boutique inside and the store overall was beautiful inside and outside. Definitely worth a visit if you are in the area.

Laurie Porter

Was so looking forward to seeing the Design District store & I am now completely turned off. I have been to many Hermes Stores, and this by far was the worst experience ever!! So much so that it makes me NEVER want to spend another dime on HERMES. The SA was so rude.

Delaney Lee

I do not go back to this store. High ending brand store do not have personal assistant. Also, we decided to buy earing and breslet so let them bring downstair under my name. After I went third floor for looking shoes. The asian lady who help us really bad service. I decide to buy shoes but i still want to buy somemore but lady keep said have go downstair together. Feels like the lady think only her comission I buy somthing under her name. Last thing she told us they short bag cannot given a bigger bag but I saw white person take big bag after I left door. I went Hermes for spend money but feels like better go to Walmart. Thank you for being my wish brand but not anymore.

Liza K

I have never experienced such unwelcoming and arrogant customer service. It’s not my first time shopping at Hermès but the customer service here is incomparable… What do you mean I have to “build” a relationship with a sales associate?! What do you mean I have to “come in early in the morning” because they’re “busy” in the afternoon?! What do you mean I have to settle with whatever colour and size that gets offered?!…Not to mention how apparently I can’t live in multiple cities at once and shop in various Hermès stores globally. I have to have a relationship with one specific store… It’s pretty clear and obvious that people order their dream bags and don’t settle for whatever colour they are offered. So don’t feed that nonsense of “we’re out of stock” and “we don’t know when we’ll be receiving new stock”… Not to mention how if you have NO stock then what is so secretive about that that you cannot disclose that information over the phone?! When training your associates, maybe instruct them to look their client in the eye rather than scan their outfit and mentally place a price tag on every item of clothing that the client is wearing… It’s very uncomfortable. I left the store empty-handed, having been told to come back sometime in two months. The sales associate didn’t even offer to start “building this relationship” since I left without even his contact information.