Pep Boys

Ashley Moore

Truly amazing customer service. I waited 3 hours for AAA to arrive at my house to jump my car. When I arrived at Pep Boys at 12 they told me it would be at least 2 hours and asked if that was ok. I told them I didn't have a choice but had to be pick up my family from the airport at 3 so we're they sure it wouldn't be much longer than 2. One of the gentleman there took my car right away and changed the battery. I am truly grateful for their dedication and service. Thank you!

Alcides Richard

Just horrible! Employee made a comment about being open on Juneteenth because they don’t care about holidays. Then I paid for a diagnostic and they still couldn’t find the problem only because I did a job myself as if people aren’t allowed to work on their car. They tried to charge me $459 to take parts out and inspect for further diagnostics after they originally told me they’ll do that procedure on the first diagnostics. They said one thing and did another. Never again!

claudia sanchez

The manager, Mr. Edgar, was very professional and courteous. I had all 4 tires changed, alignment and an oil change done incredibly fast! I told him I had an appointment and he assured me it'd be done on time, he for sure delivered on that promise. Quality of service is superb. A great place with great workers.

Noor Almasarweh

I came in at 11:00 AM, for a set of 4 new tires. The man told me that it was going to take about an hour- an hour an a half. My car takes two different sizes, the front and back. When they installed the tires, the two tires that was suppose to go on the back were installed on the left side of the vehicle, and different the other size was installed on the right side of the car (front and rear). It took them about 3 hours to finish the job, when they handed me the keys to the car, I found out that they installed the tires in the wrong locations, so I told them to redo them correctly. So they started again, and when he finished, he needed to redo the alignment one more time, so I had to wait 45 minutes more, because there was another vehicle on the alignment machine. I told the technician, the tire pressure on the back should be 44 PSI, and 35 PSI in the front. After they finished the job, five minutes later after driving the car alerts me with four different tire pressure numbers, each tire having different pressure, as in the picture attached. At this point, I didn't want to stop by again to waste my time even more, since I came in at 11:00 AM , and left at 4:30 PM.