Firestone Complete Auto Care

John Haller

I've used this location before, and had fairly good experiences until my last visit. My son's Civic had the driver window fall off the track and would not close completely. This last visit has changed my mind and I will never return to this location. We asked for the AC to get recharged and to look at the window and see if they could fix it. I was quoted ~$50 each for the two items for inspection only. No problem here. I made a 9AM appointment and dropped off the car on time. They called at 3:30PM and quoted about $870 to replace the window assembly ($465), replace the cabin air filter ($70) and recharge the AC ($335). They also offered tires, which I declined at the time. I agreed to the other services and they offered the car completed the next day at about 4PM. This window offers auto up and down with a single press. When I pointed out that this did not work like it should (clearly labelled AUTO on the window button, and worked before I brought it in), they said "oh no problem, it just needs to be programmed." THE COMPLAINT: The next day, they explain that the Window goes up and down, and that's all I paid for. In short, they did not know how to make it work properly, and told me I got what I paid for. After multiple discussions, they would never admit they did not know how to fix it and claimed it worked just fine. If they had simple offered a small credit (maybe $50) on the service and admitted they did not know how to make it work, I would have been fine. Instead they were condescending and rude, claiming it was not their problem. I asked if they could fix my window and they gave me a quote. If I had wanted it fixed improperly, I could have done it myself for about $100. I give 2 stars because the AC works great./ But horrible service from the Store Manager and sale associate will make sure I never provide them any business in the future.

vondetour

Took my car in for an oil change and 50k service, when I picked up the car it ran very bad and the mechanic said he put a cleaner in the gas tank and not to worrie, I got about 8 miles away when the car died so I had AAA tow it to the dealer and it cost me $4400 in repairs. Firestone ripped me off good.

Dimitri Oprean

I bring both of my cars here and they do decent work. I've had a few issues here and there but they've usually fixed it when I come back. I can't say I completely trust them as I still get the usual air filter and battery need to be replaced almost every time, even when they're new. Overall though, better than other places I've been and close by. The prices can be a bit high but that's what you get with a chain mechanic shop, I usually find some coupons on their website before coming in. The lifetime alignment is definitely worth it as you pay a bit more upfront but then they will align your wheels whenever you want for the time you own the vehicle. I purchased it for both of my cars and they've both paid for themselves multiple times over.

R Dirks

Sonny is great! He took care of my daughter's car on Friday so I brought my son's car here today. It doesn't matter if it's a big or small issue, they will take care of you. Today I'm here for a simple light bulb change in a headlight.