United States Postal Service

Cristina Casillas

I live in the skyline area. Often on my Mail app I show that I am getting a mail that I never get. I have called the post office a few times. And they often say that it doesn’t necessarily mean that you’re going to get your mail that day. I wait to seven day allowed before I file a complaint. But then it tells me it’s too late to file a complaint. That my time has expired. Needless to say when I called the post office 75% of the time they don’t answer. And it is always during business hours. They usually try to rush and get me off the phone. Needless to say I never get my mail. There has been at least that I know of 10 locations where I see mail on my app and I do not never get it. This is very frustrating to me. It could be my mail my bills. Post Office is a federal job. I’m really sick and tired of Colleen calling and no answer. Calling and people being rude to me . All I would like is some good mail delivery services.

Raven Mystic

I moved a few months ago, and even though this post office isn’t close to me at all, this is the post office that services my area. I’ve had issues of not receiving my mail, packages getting lost, or sent back. Only one issue has been resolved, but it was still extremely inconvenient. I’ve never had issues with postal services till this post office became my “local” one. I really hope it gets better since I don’t plan on moving any time soon.

Lynn SoCalLife

Mail and packages are constantly being lost, delivered to the wrong addresses, keys to package lockers are in the wrong mailbox’s, ‘delivery attempted’ and ‘delivered’ updates that are entered in for tracking are fake, it’s entered in even if delivery was not attempted and packages were not delivered. Large packages (ones that do not fit in mailboxes or parcel lockers) are not delivered to apartments or houses, they are just returned to the post office and/or sent back to the sender, usually without notices being left for the customers. Far too many packages are lost forever and poor excuses are made when complaints are brought to the attention of the supervisors and managers of the (Encanto) post office or to the San Diego Consumer Affairs Dept., and the problems continue!! If this happens with your mail and packages, you should file complaints too! And if the post office makes excuses or will not take your complaints seriously, try contacting the postmaster for your local post office or file a complaint with the Postmaster General or the USPS Inspection service or the USPS Office of the Inspector General. Keep complaining and don’t give up! Eventually someone will take your complaints seriously, doubtful it will be anyone from the Encanto PO or the San Diego Consumer Affairs Dept, they only insist that you stop filing complaints, like they did with me. I won’t stop complaining until the numerous problems that I have complained about are no longer happening and the supervisors and managers stop lying! They claimed ‘you are the ONLY one who has complained or this is the first I am hearing of this’ and I know other people who have complained about the SAME problems with the same carrier. They obviously don’t care and hope that people will just give up and deal with it or they don’t think people will continue to file complaints and that they can ignore the problems that exist. This won’t improve unless we all complain and keep filing complaints until they actually DO something about their horrible staff, horrible managers, horrible supervisors, horrible mail carriers, horrible customer service, constant lost mail/packages, the mail tampering/fraud and ongoing delivery failure.

Brianna Enoch

I've had numerous issues with my mail since I moved into this USPS jurisdiction. First, the mail person does not pick up outgoing mail, sometimes for several days. He also does not take Return to Senders for several days or sometimes at all. We even asked him about it because we thought he did not understand that they were return to senders after he left them there for several days. Second, they shove mail into the mailbox without a care. I've had several pieces of mail and magazines absolutely mangled. Third, they have delivered the wrong packages to us SEVERAL times, for people who live in the building next to ours and people who live across the street. Fourth, they DON'T deliver packages to us when they are expected. SEVERAL times, we have tracked packages expected to arrive that day, only to have tracking updated later that they "attempted delivery" when they never did. One time, we literally watched a mail lady parked out in front of our building scanning packages because we were waiting for one to be delivered. We thought she was about to carry them up to deliver them. She scanned them all, put them back in the truck, and drove away. The tracking was later updated that she attempted delivery. Clearly her shift had ended and she just didn't feel like carrying the packages up the stairs. They have been leaving our packages outside the secure gate as well. Now, we have been waiting for delivery of a desk we ordered in early January. They left a notice in our mailbox stating they attempted delivery on a certain day. We were both home that day (as we are every single day because we work from home) and there was NO attempted delivery. I went online to request a redelivery, which was accepted. No one attempted to redeliver the package and the tracking has not been updated with any additional information. I have no idea where the desk is at this point or whether it will be delivered. The only word I have to describe my experience so far is incompetence.