Xfinity Store by Comcast

Category: Internet service provider

Address: 2186 Geary Blvd, San Francisco, CA 94115, USA

Phone: +18009346489

Opening hours

Sunday: 11AM–6PM

Monday: 10AM–6PM

Tuesday: 10AM–7PM

Wednesday: 10AM–7PM

Thursday: 10AM–7PM

Friday: 10AM–7PM

Saturday: 10AM–7PM

Reviews

Sai Y

Aug 18, 2022

Very disappointing experience. The reps in the store tried selling me a plan at 95$. Luckily I realized the SAME plan was available online for 70$. When I showed it to them they said, "Yes we can add the offer if you want". They also did not add the flex device to my account, and added a voice service for an additional 10$ which I did not ask for.

Blue Diamond

Aug 12, 2022

Best Customer Service I Have Experienced In A Very Long Time, The Employee Went Out Of His Way To Help Me Get On The Best Plan For Phone And Internet For My Home, I Couldn't Be Happier With The Treatment I Received On This Location. 10 Stars!

Ben W

May 25, 2022

Quick easy service. Wish I didn’t have to go in in the first place but that’s beside the point.

Derek Morgan Roberts

May 23, 2022

They’re understaffed, but Darold was super helpful and attentive! Gave me the best equipment and was very courteous to me and others who were a little more impatient

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Questions & Answers

Can I bring in a broken remote at this location and get a new one?

Marshall Leonardy | Aug 31, 2020
Chris Lewis | Aug 31, 2020

yes

Do I need to make an appointment to return equipment and receive a credit to the Xfinity Account?

Jesus Diaz | Aug 31, 2021
MO BETTA TECH | Aug 24, 2022

Update 8/22/22: Looks like they close at 7pm now. No....and they're open until 8pm most days (I think except Sunday) -MO BETTA TECH

My equipment was shipped accidentally by the movers. What is the address to mail it back.

m geeyem | Aug 31, 2020
April L. “Purple” Johnson | Aug 31, 2020

Take it to the store, because you will pay for shipping and handling.

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What time is your store hours today. Monday Veterans day

Ali Choi | Aug 31, 2020
Patricia Ward | Aug 31, 2020

I just checked Google and spreadsheet I viewed indicates that today the Xfinity store will be open regular hours, eg, 9:00-7:00.

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Do I eed an appointment to return a little box on Geary Street in San Francisco

Mary Donnici | Aug 31, 2020
Mike Hagerty | Aug 31, 2020

Not at all, fortunately. They're very quick. Just make sure you get a receipt of everything that was returned. You may also want to get a receipt of your account balance, if you want to stop your service.

What are your store hours at the Geary location?

shean | Aug 31, 2020
Mike Hagerty | Aug 31, 2020

Mon-Sat, 10 am- 8 pm. Sun, 11 am-6 pm. Hours of operation are in the profile of every Google Maps business; just tap the white information bar and it will expand.

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Are you located between Geary and divisdero

Christine Powell | Jul 2, 2022
Dave Whetstone | Jul 2, 2022

Geary at Divisidaro. The have a parking lot. You have to enter on Geary westbound. Otherwise, there is usually meter parking on Divis.

Can I bring in old cable box and get new one?

Roxanna Pezzy | Jan 3, 2022
Richard Lovrin | Jan 3, 2022

You will want to contact the store directly for that particular question.

can i come to pick up a coaxial cable

David Huang | Aug 31, 2021
Genise Jones | Aug 31, 2021

Yes, at the Potreo Street store.

I need to change my plan - the cost is too high - how do I adjust it?

Kathryn Douglas | Aug 31, 2021
Leslie Smith | Aug 31, 2021

That's easy. You can do that either by phone or go directly into the Comcast Xfinity store.. You may need to go on line and make an appt. first tho.

can i exchange a modem at this store

Peter Ross | Aug 31, 2021
Janet Bensu | Aug 31, 2021

Yez

Can I bring in a broken cable box and get a new one at this location?

Amanda Rodriguez | Aug 31, 2021
Pobed Lavrentjev | Aug 31, 2021

Yes, you can bring in a malfunctioning device and get a new one. There is a waiting line outside for about ten minutes during busy hours, otherwise it is smooth and hustle free experience.

geary boulevard open?

Bud Bronstein | Aug 31, 2020
MO BETTA TECH | Aug 31, 2020

Yes

DO you also handle Xfinity Mobile at this location?

Ernesto Melendez | Aug 31, 2020
Janice Sanz | Aug 31, 2020

They do

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I have Iphone with no plan - I just pay by the gig with XFinity mobile. If I want to buy a new iPhone and trade in the old one, how do I transfer the XFinity mobile account?

Patricia Mar | Sep 1, 2019
Party of 3 | Sep 1, 2019

Just ask them. If u want to keep your plan make sure u let them know that.

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Can I return my modum here?

Richard Sax | Sep 1, 2019
Susan Swanson | Sep 1, 2019

If it's a comcast modem then yes.

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What is the Zip Code for Comcast @ 1826 Geary Blvd In San Francisco, CA?

Paige Ewing | Sep 1, 2018
Tonya Dowthard | Sep 1, 2018

94115 I believe.

Can I return my router to this location?

K.C. Farrell | Sep 1, 2018
Jose Chahin | Sep 1, 2018

Yes you can

is there a number that i can them directly than having to wait long wait times with the customer service

Mishan Giri | Sep 1, 2018
Chirag Shah | Sep 1, 2018

Even if you call the local number, it will redirect you to the central call system. So sadly, you don't have any choice but to wait in the line for a long time.

Do I need to make appointment for advise on your options of router? The current router is an Arris.

Nancy Chan | Sep 1, 2018
Chirag Shah | Sep 1, 2018

No, you can just walk in and get help from one of the floor associate.

what age is qualified for senior discount

Tony Chiem | Sep 1, 2018
Chirag Shah | Sep 1, 2018

After 65 you can claim senior discount.

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